Anytime Fitness — Local services in Madison

New equipment, nice environment to work out in, and a great spin class with Emily. Only problem was the overly aggressive rude and belligerent club manager. She appears likable and professional; however should you ever disagree with her ( in my case the recent class promotion and pricing) and compare them to what their competitors in the area might be offering, you will be in for a rude awakening. You will quickly realize how unprofessional, and disingenuous she is . She persisted in calling over and over even after I had adamantly explained to her that I was not interested (particularly given the exorbitant pricing) . She then resulted to talking over me in an aggressive and combative manner. she even went in as far as to attempt to chastise and scold me for openly suggesting that I had done my research and concluded that her pricing was not comparable . Once she realized I would not succumb to her aggressive and rude tactics she immediately decided to terminate my contract. The excuse and reasoning she gave was that the gym was going in a different direction and therefore the relationship was no longer compatible. She clearly has mastered the gas lighting technique. After speaking to me rudely and in an effort to cover for her appalling, disrespectful and unprofessional behavior, she left me a scripted message (since I would no longer answer her calls) pretemding that her intial call was to check on my progess with the trial clases. It was obviously clear her agenda was to berate and figure out a way fo get rid of me under the guise that the gym was going in a different direction. I was not the only member that spoke up about the pricing; however I somehow became her target and scapegoat. Several other members had objected to the class changes and pricing and began their own class without a trainer. Prior to this I had no problems or issues with this gym or the manager. This was clearly personal for her and she was going to see to it that my contract was terminated. The Anytime Fitness Corporate office advised that they have no say in these matters. Inauspicious and poor...

I had been a member of Anytime Fitness for approximately 8-9 years. It was enjoyable the hours were fantastic. Gym was maintained and cleaned.

The problem comes with cancellation. My card expired Dec 2024 and I informed them I needed to cancel. I refused to update my banking information and informed them I could write a check and return the Fob. They continued to charge me after a formal request to cancel. I contacted ABC Financial who agreed that I had sufficient evidence I cancelled my account and owed them 2 payments. I informed Brad of this who ignored my claims and sent the bill to collections. Do not join a gym that gets so offended you want to cancel they ignore your request to cancel. I will be reporting them to both the BBB and the Department of consumer protection. Brad would rather send your debt to collections as retribution for canceling rather than assisting you.

To edit: I was not contacted “multiple times outside...

Anytime Fitness in Madison CT is great! All of the staff are friendly, kind and professional. The manager always greets every member as they enter and leave the facility. Grace, trainer / training manager is fantastic! My teen age child started a new sport about a year ago and a couple of months ago; Grace developed a customized training plan geared toward my child’s sport. Grace has a great attitude; she’s encouraging, professional, and smart ! All of the trainers are great! I’ve watched many individual members working with the trainers transform their bodies and build strength in a short period of time. Grace developed a special training program focusing on exercises that would help my child perform their sport. If you have a youth or teen athlete that you want to help improve their game; I highly recommend Grace, from the Deep River and Madison CT gym....