If there was an option for no stars I would give it zero.. We went in on a Friday night to celebrate a birthday, there were 12 of us and I understand with bigger parties there is always room for some error as I’ve been in the industry for 10 years. Upon arrival we asked our server for separate checks to make it easier for everyone at the end. Our server was very nice, however a little slow and inattentive for not being all that busy and was very well staffed from the looks of it. We ordered a few apps after all of us had finished, one person in our party had still not received hers, we later found out the server forgot to fire. It wasn’t until our entrees were arriving that her app came out. She was very upset and was told by management that they would take it off the bill. The same person also didn’t receive her sides with her entree and was still charged full price. When our bills arrived they were not split as the server didn’t understand how to split them and the food that was supposed to be taken off was still on the bill. The manager and owner decided they no longer were going to take it off the bill. Unfortunately this wasn’t even the end of it, after checking bank statements tip amounts had been changed. We later found out the “non alcoholic” tequila that our pregnant friend had consumed was not actually non alcoholic after asking multiple times to make sure there wasn’t any trace of alcohol as some non alcoholic beverages have the alcohol removed rather than being made without. The owner was so rude and unapologetic seeming to think this wasn’t their problem. Again everyone makes mistakes but as an owner to not apologize or offer any way to make things right is just unacceptable. We will never be back not that they care since they told other people in our party they didn’t want our business anyways. All quite sad considering because the food...
Read moreI had an absolutely fantastic dining experience at The James Madison House, and I couldn't wait to leave a glowing review! From the moment I walked in, I was greeted with warmth and hospitality that instantly made me feel welcome.
I want to extend a special thank you to our wonderful waitress, Alyssa, who went above and beyond to ensure that our dining experience was nothing short of exceptional. Her friendly demeanor and attentiveness truly made our visit memorable.
Now, let's talk about the food! The parmesan truffle fries were an absolute delight - crispy on the outside, perfectly seasoned, and oh-so-indulgent. Each bite was a burst of flavor that left me craving more. And let's not forget about the wide selection of tasty drinks! From handcrafted cocktails to craft beers, there was something to satisfy every palate.
The atmosphere at the bar was hip and vibrant, creating an ambiance that you wouldn't expect to find in a quiet area like North Madison. It was the perfect blend of sophistication and fun, making it the ideal spot to unwind with friends or enjoy a romantic evening out.
Overall, The James Madison House exceeded all expectations, and I can't wait to return for another unforgettable dining experience. If you're looking for delicious food, excellent service, and a lively atmosphere, look no further than The James Madison House. Thank you for an...
Read moreTo sum this up, make sure you check your bill before actually paying!! Since being under new management/owners, the food is 10 times better than it has been in the past few years and we love going here, however you better check your bill before you actually pay. A few weeks ago they staff could not figure out my tab of $30 and spent ten minutes trying to fix my tab and my friends tab who I was with, I don't know what the problem was but the staff clearly had no idea how to properly ring out a check at the bar. The next time I was there, Trish the bartender was great and we had no problems. This time that we went there, they added a random $7 ice cream sandwich to our dinner bill and I only noticed it because I am now privy to checking my bill at this restaurant, the waitress kindly took it off and I brushed it off as a fluke. Before leaving for the night my boyfriend and I went up and sat at the bar, he got ONE margarita and they charged him $17, after we made them aware of the situation (his card had already be rung), they spent ten minutes at least trying to reverse the charge and were so rude to us in the process when we were being nothing but patient. Becca had poured the drink for us but she was not in charge of the bill,...
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