Publix Pharmacy at Madison Centre — Local services in Madison

I will never use this location again. I have never taken the time to leave a formal complaint before, but I took the time to bring my experience to the manager’s attention. I have to say I have never felt so belittled or offended by someone in a place where patience and a sense of comfort should be paramount.

I called in a refill of my prescription of simple generic birth control around 2:40pm. I was informed it would be at least an hour. So, when I came by to pick it up at 5:15pm I was surprised to find my prescription was somehow at the downtown location. I was informed by the staff that it would be a 30 minute wait. This was in a clipped exchange where there was no apology or assurance. Unfortunately, my husband had to go back to work so, I told them I would pick it up tomorrow.

Unfortunately, that is not the end of this story. I had time later that evening to go try again around 6pm or so. When I walked back in I actually heard them whisper and groan, “It’s her”. One pharmacist, a tall, thin woman with glasses, exasperatedly began to tell me just how many prescriptions they had to fill that night and how when I said tomorrow mine had been pushed back. This was my prepackaged birth control that they had in stock. I could be wrong but I am fairly certain that it only requires a print out to give it, or at least that's all I have ever seen. I was informed that they could manage it in 15 minutes, and so I waited and inquired about how to move my prescriptions.

So, I waited feeling belittled and absolutely uncomfortable. I decided if I had 15 minutes I would make a complaint to customer service. Once that was done I went on my way, but as soon as I got home and spoke to a friend she too had a series of stories about the tall pharmacist with glasses. What's worse are the reviews I have now read about others experiences. Clearly, this is not a good location in customer service...

I have been a long time customer of Publix Pharmacy. I get heart medication filled monthly here. This month my husband picked up the medication and was charged double the normal amount and was told it was because we had a double prescription. When my husband came home he checked the medication and the bottle stated there were 180 pills when in fact after we counted them there was 78 pills. When we called the pharmacy and spoke with the manager at a click of a button she could tell that they had more medication in their inventory than they should. They knew they had shorted someone some medication but made no effort to find out who they screwed over. My husband returned to the pharmacy to pick up the medication we paid for but did not receive and did not receive an apology or anything, just more bad customer service. I will NEVER go here again. I see from other bad reviews this seems to be a pattern of how they...

Will never go to this pharmacy again after the way I was just treated by the pharmacist on duty. Dark haired caucasian women. From the second I stepped to the window with my prescription paper she gave me attitude. First she started with "we close in 20 minutes." Questioned if my scripts came from the hospital or where they came from. I had just been seen at urgent care on hughes road, as it says on my prescription paper, diagnosed with pneumonia. Then asking me if ive had medications filled there before which i have but its been awhile. she couldnt find me in the system so that was more attitude like its my fault. How about you do your job and enter me in the system then. The last straw was her getting an attitude with me because I dont have insurance and I use the GoodRX app. I grabbed my prescription paper and left. Total lack of customer service...