The Radio Doctor — Local services in Madison

Overall I've had excellent experiences here with their warm staff and fair pricing, even with my difficult European cars! It is definitely a "family" style business so while the level of professionalism isn't what you'd expect from a "franchise" style, your kindness and respect is recognized and rewarded significantly more in the form of returned kindness and respect. Another related difference is how they handle their quotes. If they quote you an hour to diagnose something but they are able to figure out what's going on without taking things apart, I've had the quote significantly reduced or waived altogether. On the other hand, if a repair or installation ends up taking significantly more time than originally expected, they will rightly charge accordingly. Given the "custom" nature of a lot of their work, it is VERY important that you specifically request to be contacted for approval prior to proceeding should the original quote change. I was impressed by the owner's ability to handle his business as well as he does while clearly having his priorities straight in that he appears to always be a phone call away from his family. As an aspiring entrepreneur, this is something I am more than willing to have patience with as it is something I very much respect. Bottom line: as long as you are kind, respectful, and communicate your needs to them, I am confident you will have the excellent experiences with them...

Went there to get a 5 channel amp, 6x9 in rear deck, and sub installed. Upon my first visit to set up an appointment and was told to get a specific dsp. Purchased said dsp and delivered it with the vehicle for appointment. They had my car from 8a until I arrived at 5pm and still had the car torn apart. I sat for another hour and was approached that there was a problem with the install. They said the dsp for the vehicle was wrong. Long story short, in the entire time they had the car, all they did was mount the 6x9 with a few screws(which aren't even secured to the deck) ran power wire and mounted amp. Nothing worked, and they butchered my dsp harness so I couldn't even return it. Upon inspection after I left I found a few speaker wires that didn't even have the caps crimped and were laying there touching the metal in my trunk. With everything said done I was still charged $600 and lost the money for the DSP which was another $200 for nothing to work. I ended up having to take it somewhere else to have it fixed and installed correctly. Would not suggest at all. The Doctor definitely is not in the office anymore.

EDIT: If blaming the customer is an example of your high standards and customer service, then it is a shame that a company that does business with the public feels the need to talk about a customer or past customer in this manner. Perhaps think twice before doing...

If you are a woman or Person of Color, think twice before coming here. Ask for a quote IN WRITING or they will not honor the price quoted after the work is done. Do not believe their time estimates, a "2 hour" job ended up taking 6, without so much as being notified it would take longer. I guess they think people's time is not important. Also, watch out for the middle-aged, over-weight box blond in the office area. She will think it is acceptable to raise her voice at you and wave her arm around wildly...until you check her. This place was completely unprofessional, lacked good communication skills and failed to admit when they were wrong. And when called out about their unprofessional-ism, they will try to gaslight you and blame you for their SUB-STANDARD SERVICE. All and all, of I could do it over, I would DEFINITELY NOT give them my business. Save yourself the trouble and go elsewhere! **Due to subsequent online conversations and disrespect, I will be filing a complaint with the Better Business Bureau and any local equivalent agency...