Tchefuncte Ace Hardware — Local services in Madisonville

Very rude and unprofessional brunette staff member. She literally pulled an item I had purchased out of my hand and said it was for another customer. Once you purchase something it belongs to you. It was from items on display located on the sales floor. If it was not meant for customers, put the items out of site and off of the sales floor. She was very unprofessional in her interactions with paying customers. You have now lost my patronage and i will now shop at the hardware store on Hwy 22.

Update 09/18/20; Thanks for your response Bonnie. This has left a sour taste in my mouth, however I understand the circumstances. It was the interaction that was upsetting. All it would have taken was the employee to listen to my point of view and acknowledge the incident was unfortunate. Instead they were very rude to me in front of other customers and just kept interrupting me saying the same thing over and over. I left because I was getting very angry at this person and did not want it to go...

I went out of my way to do business with this store on New Year’s Eve feeling happy for the new year!! I waited in line to ask the older lady behind the register a question and she was not only extremely rude but loud when answering my question about a product with disgust! I tried to over look her bad attitude and ask one more question about the product when she then rolled her eyes to the next person in line😡 so at that point my husband and I put the products back and walked out!!! I will never visit this location again and to the rude old lady behind the register HAPPY NEW...

Homeowners with a sense of community and a general misunderstanding of tools (like me) will find this store a blessing...especially die-hard Yankees (like me). The men and women of Tchefuncte Hardware don't laugh at me when I come in asking for "large objects that are heavy and are used to 'do stuff' around the yard". They actually probe my stupidity and really help. This is comforting. Even my wife comes in to witness their professionalism vs. my ineptitude....