Verizon — Local services in Malvern

Terrible experience. To begin with the associate did not celebrate the purchase of a new iPhone and only wanted to offer her personal opinions about how Android was better. The $35 restocking fee is a joke! It’s just smoke and mirrors, an additional charge on top of all the other up-charges designed so that you’ll get nothing back if you decide to return the phone. Buyer beware none of the expensive accessories they sell you can be returned for a refund. Employees don’t wear masks to protect each other or customers during the pandemic. The store...

I wanted to take a moment to express my gratitude to Jax, the new manager. She is one of the kindest, most knowledgeable, and patient people I have ever dealt with. Her willingness to patently sit with my husband and I and answer every question/concern and resolve every issue, is something I will never forget. She is a true professional and a valuable asset to Verizon. I do not live in Malvern, but the exceptional customer service we always receive from Jax, makes the...

They're absolutely nice as hell but they send you text messages frequently about sales and promotions and you cannot opt out of them.

I have called several times and keep getting the runaround and told that when they delete my number for their adlist the system repopulates it. I refuse to shop at a retailer that cannot respect my requests to be excluded from direct marketing. Like I said, their staff is nice as hell but this experience has ruined Russell...