Habitat for Humanity ReStore Manassas — Local services in Manassas

I spend around $266 dollars during my visit and that purchase included this oval table purchased today 12/03/2021 and was told they would hold furniture for two days. I asked them if it’ll be any problem having my brother pick up the table furniture as I did not own a vehicle that could carry the load. The manager told me it wouldn’t be a problem to just text him the receipt for pickup. I then requested the the table be removed from the sales floor so that no damages, random objects, or unauthorized purchase happens to the table. I was told that it wouldn’t be a problem and they would remove it from the sales floor and placed in the back away from customers. I left. Later my brother arrived at the store to pick up the furniture. He said they misplaced it and was unsure where the the table was but found it in the back office. They had already wrapped the glass part of the table and they were the ones to load in inside the vehicle. I didn’t find out till later when the table arrived that there was a missing piece from the table. It’s a small 2.5x1.5 rectangular wooden piece that goes between the leg and the glass top. It’s very noticeable that it isn’t there. Because it’s missing it causes the table to be unstable and risk for damage. I called them and ask that they search for the missing part and it took them about 4mins on the call to come back and tell me the checked the area where the table originally sat on the sales floor, the back holding area, and the back side door where they loaded the area. That was fast. You checked everywhere? How well could you have looked? They’re lying. I then asked them if the had security on site and if they had cameras in the building to do a review and if they could check the footage. I waited to talk to the manager who identified himself and the man I spoke to earlier in the store and said they didn’t make any mistake and they aren’t responsible for furniture after it’s left the store and implied I lost or overlooked the piece. I did not. You all just lost a customer. I’m so disappointed that you don’t care to do the right thing. How hard is it for you to check? It’s so unbelievably rude to not assist a customer and not care about the service you’re providing. Perhaps it’s a race thing… perhaps not. Either way the store did not care to retrace and verify what happened to the table that was left in their possession.I’m giving a bad review because you don’t know how to take responsibility for your actions and those of your employees, you lack customer support, you can’t even be bothered to review your cameras if you know it’ll help your customer, and you all obviously lack integrity and ethics, and respect for your job and your customers. I’m making an edit because I forgot the most important part of a review… my recommendation. I do not recommend you buy from this company or at least the don’t buy furniture or leave items at the store… please check your tally before confirming your purchase, and check that your items aren’t...

Ladies BEWARE!! My teen daughter and I were working this morning doing volunteer work. My daughter has done volunteer work here for a over 1 year and 4 months. I've been doing volunteer work here since October 2020. Upon being there for only 45 minutes or so, the Operations Director (Marcos) burst through the back doors where we were working and starting yelling at us that we needed to leave. I thought he was kidding because who does this? He was very upset saying that we needed to leave and did not give any explanation until the other store manager asked him why and asked was going on. He said we "did not properly sign up ahead of time on their website". We explained to him that we did sign in on the volunteer log up at the front desk. That wasn't good enough. He continued attacking at us, and my daughter and I left the back area and into the store. I confronted him by letting him know that was completely inappropriate for coming back there and attacking at us like that. Especially with my 14 year old there and going through it as well. I told him there is proper way of addressing things as adults, and that he could have handled it better then the way that he did. He did not like being told he was wrong and he yelled at my daughter and I to get out of "his store'. Turns out, there was another volunteer there that was working that did not schedule ahead of time on the website. He didn't act the same way to that person at all, and didn't even know about it until it was addressed to him as discrimination. The same discrimination and harassment that I went through when I had been an employee of this store and had to quit because of harassment, threatening, and a hostile work environment from the other store manager named Toby Mallow. Nobody above management did anything to help me including the board of directors, and the overhead of Habitat for Humanity. I can't volunteer, or shop in this store without the continued harassment and threatening and toxic environment. This was all caused by Toby Mallow as this is what he does in his continued harassment and...

I have always loved the Restore! I've been a customer for at least 13 years, starting when it was several storage containers in the back of a church parking lot, then the old hardware store building across from the Social Security administration office (I remember being so excited when they 'expanded to using the bottom floor), to the beautiful spacious store today. I basically 'self semi-remodeled' my entire townhouse with materials from the Restore! From the floors - hardwood, laminate, vinyl & lots of beautiful tile; the paints for walls, ceilings, & some floor; light fixtures from chandeliers, bathroom multiple light bars to simple single bulb ceiling globe fixtures, outside lighting fixtures, fluorescent multibulb ceiling fixtures ; & appliances - stoves, dishwashers, washers, dryers! Now in the new store I've got my eyes on all the gorgeous furniture such as the sectionals from places like Pottery Barn I could never afford to buy new directly! To sum it up, the Restore is a dangerous place for me to walk into - dangerous to my wallet because of all the beautiful things I want to buy! I've NEVER been disappointed by anything I've purchased from them & the staff has always been so friendly, knowledgeable & helpful. If you're looking to update anything around your home or business - the Restore is THE...