YMCA of North Central Ohio-Mansfield — Local services in Mansfield

I would love to give them a 5 star, but they need to figure out a better system with their childcare. When they are full you have to put your name on a wait list. I stood there waiting for over 15 minutes to get my children in bc they said it wouldn't be long. I then asked again after 15 min of waiting and they said it would be another 15 minutes. I left without a workout today. Maybe if they had reservations? Also, usually I am greeted when I come in and leave and on this particular day, when I left, not a word. I want to add Joyce keeps the women's locker rooms spotless and is such a joy! Stephanie in childcare is wonderful with the kids when I do have them in there. Heidi has always been helpful and kind and the swim instructors...

Me and my family decided to sign up for the YMCA.. I really wanted to go for the hot tub . The wife and kids wanted to swim. So we get there and we go in the pool area and the the older lady that was the Lifeguard at the time jumped all over my wife and kids told them . You know better than to be in the pool right now . And this was our very first time going to the YMCA.. we had no idea we weren't aloud in the pool . She said you know nobody in the kiddie pool when there are swimming lessons.. WE HAD NO CLUE!!!!. would of been nice if we would of had a welcome packet or something so we would of known the " can and can't . So since that's how people are treated like there . We won't be back...

This place is like mass chaos most of the time. It's like a 50/50 chance there is someone at the front desk. There is a rock climbing room with a jungle gym where 4yo are allowed to climb without any supervision. This is the 2nd night in a row where I've been here and a kid got hurt. No YMCA staff was upstairs where it happened at all. I told the staff when someone finally made it back to the front desk. They are always having basketball games for kids in the evenings and there is nowhere for the families to sit and watch so they just crowd into the workout area. The kids jump off workout gear and run around...