Verizon Business Services — Local services in Marana

The first lesson learned only use Verizon company stores these authorized retailers are not monitored or accountable to Verizon. After being scammed by this store I contacted Verizon, and they informed me that they have no recourse over these retailers and next time I should deal with a company store. FYI there is a company store located on Cortaro Rd. I was there and the wait was too long, so I went to the Thornydale store. There is a good reason for the wait trust, accountability and recourse. My story begins last December when Verizon was running trade in specials. To keep it simple I handed over three devices and the login to my company account with the understanding from Stephanie that I was getting three new devices “Free”, and my bill would be reduced by $146.00 a month. After two months of not seeing the reduction but an increase of $100.00 plus. I contacted Stephanie at the store and was told to give it another month that it takes time, and the credits will be retroactive. Over the next several months I made many contacts with Stephanie by phone and text at the store. She continued to represent that she had confirmation numbers, it will happen, and the credits will be retroactive. The same story. Finally, I contacted Verizon corporate, and they informed me that they only had a record of one device being turned in as a part of the program. They also informed me that it was not free but only a small trade in credit was issued. With Verizon on the phone, I contacted the Thornydale store and fortunately Stephanie answered the phone. I conferenced her with the Verizon corporate representative and she finally admitted that she only turned in one device. She then informed me for the first time that two of the devices were damaged and did not qualify for the program. This was a surprise as when I met with her with the devices, I disclosed the exact damage with each device, and she represented that it did not matter with the program. AT the end of the day what I thought was going to be a substantial saving over two years turned out to be a substantial cost increase and I am locked in for two more years. My advice stay away from Verizon retail stores especially this store and only “TRUST” a Verizon company store.

Lastly if I could give zero stars I would have. Dishonesty should not...

My husband and I had the pleasure to have Rose assist us with changing providers to Verizon along with helping us set up a new iPhone and upgrade my iPhone to a iPhone 16Pro. She was patient, thoughtful, took time to explain the contract, answered all our many questions and was very understanding. Rose is an exceptional person and we were very fortunate to work with her. If we have any questions or concerns, we know she’s there to help....

Upgraded to the new iPhone 16 Pro, and Rose was spectacular in helping us, getting everything transferred over, getting our old phones ready to turn in, assisting with the add-ons, etc. Daniel was also very helpful. Highly recommend these two as they will help you with your phone...