Mavis Tires & Brakes — Local services in Marietta

Awful experience. I opted for the convenience of a large chain. Was able to pick and order my tires online while setting up an appointment which was fantastic and very easy. However, it was all down hill from there. Arrive on the day of my appointment, the technician is with an other customer, which is fine, but I was not greeted and my presence wasn't even acknowledged. Finishes with the customer, doesn't say a word to me and goes in the back for a few mins, comes back and finally decides to acknowledge me. No big deal, but I think it does say a lot about the type of place being run. Anyway, I was there for four new tires. The technician asks if I need an alignment once the tires are installed. Since I thought my alignment was fine, I said I would pass. He strongly recommended I did the alignment since I was getting a completely new set of tires. I figured it can't hurt and its better to be on the safe side, so I agreed to the alignment. He then says to me, "oh well I'm not even sure our alignment guy is showing up today". Really? You are called Mavis TIRES and brakes and you don't have someone available at all times to do alignments? And you don't even know if he is coming into work today? After you talked me into the alignment? Whatever...I got my tires and everything was fine for a couple days until my critical tire pressure light comes on. I check all my tires to find one of them was almost 15 psi over the pressure specified by my vehicle. So I thought that was why my light was on. I released the pressure until it was back to 32 psi with a tire gauge I had in my car. Still can't get the light off, even after finding the reset button. So I took it back for them to look at. I figured I could get that alignment while I'm there, crossing my fingers that the alignment guy decided to show up to work that day. He did. Long story short, they had my car for almost 7 hours and couldn't figure out the sensor (even changed one of the sensor light batteries). Couldn't figure out the alignment. They tried the alignment three times! And finally, at 9:30 at night, I get a call that they are having issues with there computers and that's why they couldn't figure out the alignment. The guy wants to drive my car to a different shop to look at it. I obviously tell them no thank you, and that I'll be picking my car up the next morning. I pick my car up, the light is still stuck on and my alignment is so out of whack you would not believe it. My steering wheel had to be 30° to the left for my car to drive straight. They acknowledge all of this and tell me to go to another Mavis and that they would take care if it. Yeah right. I will say the man that helped me on my second visit was much more professional and very apologetic and didn't charge me for any of the work. But the whole experience was a disaster. On top of everything they stained my upholstery on my drivers side and my steering wheel was sticky and filthy. Probably putting their oily hands on everything. I basically took my car to this location and got it back in MUCH worse shape than I took it in. I ended up taking it to a smaller independently owned tire shop. They fixed everything in less than 3 hours...why Mavis couldn't handle a simple alignment is absolutely beyond me. So if you want an experience similar to mine, by all means go here. But I would absolutely...

Series of frustrating experiences

I brought my car in for the rear brakes about a month ago because they were squealing. The brakes are now replaced and are working great.

Then it was downhill from there.

I noticed the next time I drove on the freeway that the car vibrated a little when I hit about 55 mph. The vibration was definitely new. So my wife brought it back in to ask about the vibration. They told her that (a) the car has 300,000 miles, so we should expect problems (but it had 300,000 miles before they worked on it, and it wasn't vibrating then), and (b) the tires may be out of balance, and there was no point in balancing because the front tires were due for replacement, and they would need to be balanced then anyway (remember, they had worked on the rear tires, not the front). So I got a quote for tires and they said they'd call me in a day or two when the tires arrived.

About a week and a half later, I finally got the call that the tires were in. They replaced the front tires, then charged me about $50 more than they had quoted me over the phone. The quote was an all-in number, so the difference is not attributable to tax, shop fees, etc. I asked about the higher charge, but didn't push hard, and eventually just paid it and left.

Then we noticed that when we drove the car, it was vibrating much harder and at lower speeds. So we brought it to a different location on Johnson Ferry Road. They said that all four tires needed to be balanced. They didn't charge me for the front tires because we had just bought tires from Mavis, but I had to pay another $40 to balance the rear tires. Overall, the other location was a much better experience, but I still had to pay to fix a problem that started only when a Mavis shop had worked on the car.

And now it's just back to the minor vibration, not completely fixed. At least I can drive it on the freeway without the car feeling like it's going to fall apart. But I still have a hard time reading directions on my GPS because of the vibration.

They get two stars instead of one because they did actually fix the brakes. But I will not be going back to the Piedmont Road location again, and possibly not back to...

The most incompetent service I have ever received. Save your sanity and do not go here. We came here for new tires and an alignment when we normally go to discount tire but since they don't do alignments we thought we should just get it all knocked out in one place, huge mistake. They replaced the tires, and the next morning the tpms light came on. They had put the tires on at 45psi when the psi for my car is 30. Also the tires were missing their valve caps. Hoping adjusting the air would make the tpms light go off, but it didn't. We had to take it back and they said 2 of the tpms sensors had low battery. Even though they were completely fine before they touched them with the new tires. We agreed for them to replace them to get this over with, but when I went to pick up my car I turned it on and the flat tire light was constantly flashing and another valve cap from my tire was missing. I went back inside and they said to drive it for 25 miles and the light would go off. It didn't go off, was just constantly flashing. An easy Google told us that the flashing light meant the tpms sensors weren't connected to the car. We took it to another Mavis location and they rolled their eyes when we told them this location told us to drive it for 25 miles and it'll go off. The other Mavis location in Buford took a look at it and connected the sensors to the car in 10 minutes and the light went off. Having to take my car here and back 3 times was such a waste of time and the incompetence of this location was just astounding. Will never visit this location again. The 4.9 stars review is...