Starbucks — Restaurant in Marietta

I put in a mobile order and arrive to find my sandwich and croissant were ready and my drink was not. I informed the young man behind the counter of this and he says" we are behind on mobile orders, there's a line". AS HE TURNS HIS BACK TO ME he adds: "Thank you for your patience."

1. I realize they maybe short staffed but it only takes seconds to pour a cup of coffee.
2. apparently my sandwich had been ready for some time as it was cold when i finally got my coffee. So why wasn't the order completed to start with?
3. I noticed baristas behind the counter doing NOTHING while I was waiting. That's what led me to ask about the incomplete order in the first place! On another note, I identified the manager and she was polite, apologized and walked to the end of the counter and poured my coffee in seconds. Kudos to her. I hope she counsels and retrains the rude and dismissive bearded young man, who thinks turning his back to customers while speaking is appropriate. NOT A GOOD LOOK AT ALL!

UPDATE 10/2023. Due to the inappropriate response from your corporate office: I haven’t been to this or any other Starbucks in a year! Your $10 gift card credit offer barely covered the order in question and didn’t address the behavior of your employee! Pathetic! Good job condoning rude and dismissive behavior by your employee. Excellent job chasing away a...

I love Starbucks and will continue to support the business when I can, however, I will not be using Uber Eats to order SBux in the future. I placed a delivery order 1/16/21. I'm simply posting this in hopes this SBux manager or DM sees this. I received my Uber Eats order (a venti flat white and a grande almond milk honey cold brew) on one of those reusable egg carton-like trays. No sealed shopper bag. My hot flat white did not have a sleeve or a stopper. The drink wasn't even double cupped--I know when stores run low on sleeves they will usually double cup the drinks. The cold brew did not have a sticker covering the lid of the cold cup. I'm honestly surprised the Uber Eats driver took the order. I hope neither drink spilled in her car! Either way I am simply disappointed in how my items were packaged prior to delivery, especially during a global pandemic. I will continue to support SBux but I will not return to this particular location in fear of lower standards when it comes to customer safety. I recommend going in person if possible so you can correct any issues with safety in person right...

I usually frequent the one off of Powers Ferry road & Terrill Mill, just because they're always so consistent with the drinks I order. I sometimes come to this location when I'm closer, but consistency is not that great. Today I mobile ordered in a tall blonde caramel macchiato w/oatmilk. I never order talls since I like to have a good amount of coffee but I'm currently pregnant & I need to watch the caffeine & sugar. When I first picked up the drink, it felt pretty light. I honestly thought it was just because of the size of the cup and that I wasn't used to holding a smaller version. I said thanks, walked out, drove off. I let my coffee cool down while I get home. I got home, and something told me to open the drink before I took a sip. Guys. The cup was barely half full. I understand the macchiato has milk foam, but how is it possible that you guys think it is ok to give a cup that's mostly foam? Nearly $6 for a half filled tall macchiato. It's ridiculous. A grande and a venti macchiato aren't half milkfoam, so why should a tall...