Walmart — Local services in Marlin

I read some of the positives reviews and most of them dealt with the cleanliness of the store. I totally agree. I actually enjoy going to the Marlin Walmart; however, I have never dealt with the automotive department. I always use a certain tire I get at Walmart. These tires, however, were out of stock but was told I could order them online. They were just regular tires that went on my travel trailer. The trailer was in Waco having some work done on it and I called a Walmart there and told them I had the tires I ordered from them and needed to have them mounted and put on my trailer. "No problem. $18 gets it all done, just bring it in when you're ready". I lived closer to Marlin and thought I would check there. I called, explained the same thing I did to the Waco store, and was told, once again, to bring it in, no appointment necessary. I called the same day I picked up my trailer and headed straight to Marlin. When I got there and told them why, they looked at me like I was from some alternate universe! First person said he would have to talk to someone else. Next young man came out and when I told him the story again, he said they couldn't do something like that. Seriously? Well, he said he would have to get the manager. Someone in authority came out and visited with the second individual and they looked and looked in my direction. I went up to meet him as he started heading my way and he told me the same thing. They didn't have the authority to do that. The man who did have the authority was at lunch and wouldn't be back until 2. I was there at 12:30. How long is his lunch? I asked him if I went in right then and purchased a set of tires for my truck would I have to wait for a supervisor to authorize installation on my truck? He just said he didn't have authority to do it. This was totally insane! Even thought it is a clean store and I have been happy with it in the past and did quite a bit of shopping there, I will not be back. I went out of my way, pulling a trailer, based on the word of someone who worked there and they say they aren't authorized to do it. There is incompetence, there is lazy, and then there is STUPID! I think this tells you which one I...

Don't dare file a complaint against the pharmacy or on the pharmacy manager they'll have you blacklisted from the store from picking up your prescriptions it's not my fault my medical insurance sent me denial of authorization on Walmart trying to refill prescriptions that were sitting on the shelf waiting for me to be pick up and we're not talking antibiotics or talk and pain pills they filled one the day before the next day they tried feeling it again was denied on two of my pain meds when I get to Nile letters and called into a doctor's office for a whiz quiz and a pill count because someone at Walmart screwed up and kept running prescriptions that were already filled waiting on the shelf for me to pick up I filed a complaint on the health and wellness manager and because of that and his pharmacist they're the female whenever she screws up she blames it on the other employees and says that she has to retrain them when it was the head pharmacist that screwed up told me a prescription would be there by this time that it was on backorder the time before but it was coming in that day she told me it was sitting in the parking lot waiting to be unloaded well it wasn't according to Walmart there was none in any Walmart Pharmacy in the state of Texas but when you go in there and ask about it after you've been out of it for 24 hours and you've been on it for 5 years what are you supposed to do on a holiday when she could have told me the day before which was not the 4th of July it was the 3rd of July Fourth of July Pharmacy closes early and 90% of the pharmacies in the United States that g who needs training your health and wellness manager in regards to the American Disabilities Act your Pharmacy manager has to you can't tell a patient the medications out on the truck when you knew prior to it leaving the warehouse it...

This is a pretty average Wal-Mart store that usually has all the basic necessities - everything from motor oil to toilet valves and garden hoses. However, their food selection is pretty limited - only a few aisles of snacks and drinks. Typically, I do all my grocery shopping at the HEB in town and then come to Walmart for automotive, lawn, electronics, appliances, etc.

Unfortunately, the customer service can be hit-and-miss. During my most recent visit, I was told they wouldn't price match their own app for the exact same product. Instead, I placed the order through the app for in-store pickup and saved a few bucks.

Overall, this place is good for the necessities, but I prefer not to shop here if I can help it.

Edit (3/31/2022) - this store hasn't changed much. Most folks are still friendly, but I'm still pretty bothered by the fact they wouldn't price match their own app that one time. I called corporate to request they review their price...