The Iron Shop — Local services in Marple Township

Overall "B-". I would have gone a different route knowing what I know now. Quality: "B-" there were numerous gouges in the aluminum that were powder coated over. I didn't notice until assembly and once you have this thing half way together it just isn't feasible to take it apart again to ask for replacements. You only notice when you look close, but Im detail oriented so it's the first thing I see. Assembly: "D-" I got through it because I am pretty handy. If you have not done complicated projects I don’t recommend it. I made significant changes to instructions when it was clear there was a better/easier way- Especially with pole assembly and railing installation. Hardware: "D-" I ordered a black powder coated aluminum stair ($$$!) They shipped with stainless hardware that was not color matched so I have a black stair with 1000 stainless silver accents. Other: I had to drill 53 holes because I ordered a metal rail and the parts have smaller holes for the vinyl rail. Why do I have to make that change on a custom product? The railing was 9' too long. That sounds great except when you are trying to shape it and don't know where it starts and stops. They substituted 3/8" threaded rods for 1/2" threaded rods on the pole assembly. I had to go buy a replacement for two of them because they bent during assembly. I can see why the installation manual shows it used to be 1/2". They did not include the longer lag bolts I asked for and they never responded to my request for some touch up paint. The stairs look great- Thanks to my handiwork and exceptional patience. For the cost I would recommend finding a local craftsman/fabricator that will build to your...

Ordering spiral staircases over the internet from a Pennsylvania supplier (we are in Cincinnati, Ohio) was a bit daunting. And, indeed, they cost significantly more than offered at Home Depot or Lowes.

Steve Cohen was our sales representative and he was very responsive. I think he called and emailed on holidays and weekends.

But my architect checked the variables, and felt that for our high-end apartments (these will access two rooftop decks) that the Iron Shop offered a superior product.

As the order went forward, the Iron Shop was meticulous as to specifications (you get this wrong and it simply won't work).

We bought the black painted product.

It all worked out great.

Man, is it beautiful. It is sturdy.

The staircase accesses the rooftop deck from the master bedroom. When I give people the tour of the 2 BR, 2-level apartment, they are already impressed with the level of finish, but when I take them to the master BR (last stop on the tour) and they see the spiral staircase to the roof, they simply gasp with delight. It is an amazing addition.

I would, without reservation, use the Iron Shop again and I would recommend them to friends and developers.

[Photos are attached, but the stairs and unit were not complete at the time of the photos. Will...

Could not have been happier the day our beautiful spiral staircase was installed and again close to 6 years later. Our staircase is beautiful, sturdy, saves backyard space, and is used routinely by our entire family. It looks as good today as the day it was installed. The experience designing our staircase with the staff at the Iron Shop was wonderful and the assistance they provided our contractor during the installation was appreciated. We recently had to email this wonderful company as one of our landscapers slightly scratched our handrail and we wanted to touch up the scratched area ASAP. Unfortunately, the bronze color powder coating we needed was discontinued by the manufacturer but this didn’t stop the Iron Shop employees from going the extra mile to provide excellent customer service. They quickly located a few cans of the discontinued color in their shop and offered them to us. Now how many companies would even bother to look? If you want to partner with a company that is professional and customer oriented then this is the company for you. And did I mention they make a great product? We are so pleased we plan on installing another Iron Shop staircase (or two) in our retirement home in the...