Baby Supermart — Local services in Marple Township

Bad Return Policy: Within 10 days of purchase, we are not able to return a new, unused furniture item. Make sure you know you are willing to keep something (and that the product you are getting has no defects out of the box), before buying.

At the beginning of November we needed a glider rocker. When we went in and picked one out on 11/10/20, Dave walked out to our car, and assured us that the box with the glider and ottoman would fit. We threw down almost $500, drove up to the loading dock - and the box wouldn't fit. So the guys up there took the rocker out of the box, and put it in our car.

We stopped using the rocker after one use, because of a weird smell. We left it out in the hallway to off for a week, put the glider back into the baby's room. Then I attempted to breastfeed the baby in the rocker (the reason for purchase), and I realized that it also wasn't a good fit for the two of us during feedings (She's too long for the rocker). During that feed, I again noticed the smell.

So, 10 days post-purchase, I called, and asked Dave about their return policy. He first said, "Is it unused in the box? We can't take it without the box." When I told him his company had kept the box he said, "How long ago did you buy it?" When I said about 10 days, he said, "I'm sorry all sales are final." I said, "Because of the box?" and he said, "no because it's been longer than three days." When I asked where the return policy was listed, and he said "at the counter at the front of the store."

So I now have a $450, smelly, badly fitting rocker that I have sat in twice, that I cannot return - and a return policy that seems to shift depending on what information I provide, so that the answer is always, "no, you cannot return."

Buyer beware.

Update after owner feedback on review: I was offered a store credit minus 20%, which would put me out $90. This is not a return policy, it's an unequal exchange policy. Additionally, I tried the other rockers in the store, and know that they will not work. The other two which I considered were either an additional $300, or not in stock...

I never make public business recommendations or reviews but I have one today-

Highly discourage friends / family from utilizing Baby Supermart for the baby furniture needs.

Our experience today was highly upsetting. My husband and I are an inter-racial couple and we walked in ready to make our purchase, I had been to this store 2x before to research and look at furniture and brought Alex today purely to show him in person what we are ordering and make the purchase. After we walked in another white couple walked in behind us, while we were looking at the chairs in the up front room of the store the sales lady said hi to the other couple who walked in behind us. We moved towards the cribs and the sales lady a few minutes with the second couples talking about sales and deliver, the three of them walked in our direction and the sales lady looked at us a few times and then went back to the counter. After that two more couples walked in behind the 2nd couple and all wonderfully greeted .. we stood very visibly in there aisle looking at the cribs in the front and nobody said a word to us. We walked around a little bit- in there for 20 min nobody came up to us/ talked to us/ nothing.

The past two times I had been to this store with other female friends, each time was greeted and checked on multiple times. So being in the store about 20 Min total with not one sales person saying a word to us was very surprising, not to mention the stark contrast of every other customer in the store being greeted and spoken to and us being completely ignored.

Needless to say we walked out and will not be spending money...

I'm honestly not entirely sure how I feel about Baby Supermart, which is why I gave them 3 stars. The sales people were helpful and knowledgeable and I feel like we got a decent deal. They were a little pushy with the upsales, though. We really only wanted a crib and a dresser that could be used as a changing table. They definitely tried to push us to get a mattress (which ultimately we decided to, otherwise we wouldn't qualify for the sale on the furniture), and a glider. We had to say no multiple times before they took no for an answer on the glider. And they kept pushing mattress covers. Again, we said no over and over, but when the bill of sale was written, the cover was included. I was too pregnant and tired to get into it again over 25 bucks.

I question whether the sales people know what the delivery people do. We decided to schedule delivery (despite having our own truck and the ability to assemble furniture). We were promised everything would be done when the delivery team left our house, including anchoring furniture. When delivery day arrived the two men did a great job getting everything into the house, but they said they were not permitted to anchor anything. We also had purchased a mattress with one side firmer for a newborn and one side slightly less firm. The delivery team didn't know which side was which.

I guess overall I wish sales had been less pushy and that I hadn't bothered...