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donvancecdjrdonvancecdjr

Come get a new car from Don Vance CDJR in Marshfield Missouri! #newcar #carsales #donvance #fyp

Adam ShefflerAdam Sheffler

TL:DR. Avoid service dept at all costs. Poor work quality. Non communicative service advisors. Full review: Very shoddy service work. Keep in mind, Sales sells the first car, But Service sells the rest. If there isn't a change to their service dept quality, they wont be able to sell second vehicles to anyone. This isn't a one time issue. I've given them 3 strikes. For background I was a service advisor and manager for 15 years. Service techs leaving tools in my vehicle, not replacing all fasteners. Doing shoddy work. Leaving fasteners undone and loose. Poor cleanup after working on it. Not filling oil to the correct level. Leaving dirty smudges inside the Jeep. Not resetting the oil life monitor, Cutting/breaking accessory wires and not repairing them, disconnecting the battery and not tightening the cables back up properly, Incorrectly reconnecting my air horn, ad nauseum. Evidently for the job, they had to disconnect my accessory lights and air horn. Fine. However, the tech must not have marked which wires went where, because my horn and a set of lights were not re-connected properly. To the point one negative wire was connected to the positive battery terminal. It's bad that you have to go over your vehicle and fix what they leave undone and clean up their messes. Before my most recent repair, a tech left a 10mm socket in my engine bay during service. The rattle noise was unsettling, but once I found what it was, easily remedied. I returned it during this repair, set in the cupholder with instructions to have the tech take it back. Still left in my cupholder when I picked my vehicle up. Attention to detail and quality work is not their strong suit. Getting an advisor to call you takes an act of god. I generally like to work with 1 person, for ease. I had it towed in and sent an email to Jaycee. Evidently she was off work, so it got passed to another advisor Duell. Duell didn't bother to call , I had to call them for a status and ETA. In general, The advisors there don't seem particularly well versed in customer service. My Jeep was in for 12 days. I did not received calls as promised and had to call them for most of the updates. Even the service manager failed to call as promised. I ended up getting Jeep corporate customer care involved. Between advisors and techs being off work, rarely did anyone know what was going on. If you're taking time off, then the rest of the team needs updated on what work is in process, customer expectations, etc. It's not difficult. If you say you're going to call in the morning, then call even if you don't know anything. It's just good business and your customers aren't wondering what's going on. Or upgrade to the 21st century and send a text. My service contract (extended warranty) states I'm to get a rental or loaner vehicle. When I bought it from them, I was told they have loaners on hand. Well for me they didn't. I was lied to by the service manager who said he tried to call me 5 times in one day on Friday 9/29/23(When it's a miracle just to actually get a call) to let me know they had one. They sent it out to another person on Monday afternoon. Didn't bother to try calling me on Saturday when their service department is open, or on Monday morning. Which is why I believe he lied. When it was finally finished, I called ahead to let the advisor Duell know when I would be there. I asked for a copy of my paperwork as was assured I'd get it. 45 minutes of waiting for my Jeep to get "washed", and watching the advisors talk and horse around I was then told that their warranty person had to fill out codes and I'd get a copy by email. So no paperwork and more time wasted. Stay away from this dealership's service department at all costs. Unless you have the experience and desire to double check everything they do. Don Vance Jeep, and by extension their Ford dealership have lost all sales from us and our family. Not to mention anyone else I can talk to. As this is the time of year I like to purchase a new vehicle, I won't be making the drive to Marshfield.

Bo ZhaoBo Zhao

Last month, I purchased a Honda Civic from this dealership. As per Clayton County regulations, a safety inspection and an emission inspection are required for the buyer. The dealership assured me that they would provide the necessary inspection documents via email, which influenced my decision to purchase the car. However, nearly a month later, when I followed up, they falsely claimed that the paper files were missing and advised me to get the inspection done at a local dealer, promising reimbursement. Upon visiting the local dealer, I was informed that there was no inspection sticker on the vehicle at all, indicating that the car was never inspected. When I confronted Madison (the sales representative at Don Vance), she argued that the inspection was not mandatory. Further investigation revealed that Don Vance is not certified to conduct safety and emission tests, and they have since refused to reimburse my inspection costs. This has been an extremely frustrating experience. While the $36 inspection fee is relatively small compared to the cost of the car, it is not insignificant. More importantly, it raises concerns about the safety and integrity of the vehicle I purchased. If the dealership overlooked or misrepresented this crucial requirement, what other safety issues might have been neglected? Such negligence could pose serious risks to buyers.

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Reviews of Don Vance Chrysler Dodge Jeep RAM

4.0

(207)

1.0

2y

TL:DR. Avoid service dept at all costs. Poor work quality. Non communicative service advisors. Full review: Very shoddy service work. Keep in mind, Sales sells the first car, But Service sells the rest. If there isn't a change to their service dept quality, they wont be able to sell second vehicles to anyone. This isn't a one time issue. I've given them 3 strikes. For background I was a service advisor and manager for 15 years. Service techs leaving tools in my vehicle, not replacing all fasteners. Doing shoddy work. Leaving fasteners undone and loose. Poor cleanup after working on it. Not filling oil to the correct level. Leaving dirty smudges inside the Jeep. Not resetting the oil life monitor, Cutting/breaking accessory wires and not repairing them, disconnecting the battery and not tightening the cables back up properly, Incorrectly reconnecting my air horn, ad nauseum. Evidently for the job, they had to disconnect my accessory lights and air horn. Fine. However, the tech must not have marked which wires went where, because my horn and a set of lights were not re-connected properly. To the point one negative wire was connected to the positive battery terminal. It's bad that you have to go over your vehicle and fix what they leave undone and clean up their messes. Before my most recent repair, a tech left a 10mm socket in my engine bay during service. The rattle noise was unsettling, but once I found what it was, easily remedied. I returned it during this repair, set in the cupholder with instructions to have the tech take it back. Still left in my cupholder when I picked my vehicle up. Attention to detail and quality work is not their strong suit. Getting an advisor to call you takes an act of god. I generally like to work with 1 person, for ease. I had it towed in and sent an email to Jaycee. Evidently she was off work, so it got passed to another advisor Duell. Duell didn't bother to call , I had to call them for a status and ETA. In general, The advisors there don't seem particularly well versed in customer service. My Jeep was in for 12 days. I did not received calls as promised and had to call them for most of the updates. Even the service manager failed to call as promised. I ended up getting Jeep corporate customer care involved. Between advisors and techs being off work, rarely did anyone know what was going on. If you're taking time off, then the rest of the team needs updated on what work is in process, customer expectations, etc. It's not difficult. If you say you're going to call in the morning, then call even if you don't know anything. It's just good business and your customers aren't wondering what's going on. Or upgrade to the 21st century and send a text. My service contract (extended warranty) states I'm to get a rental or loaner vehicle. When I bought it from them, I was told they have loaners on hand. Well for me they didn't. I was lied to by the service manager who said he tried to call me 5 times in one day on Friday 9/29/23(When it's a miracle just to actually get a call) to let me know they had one. They sent it out to another person on Monday afternoon. Didn't bother to try calling me on Saturday when their service department is open, or on Monday morning. Which is why I believe he lied. When it was finally finished, I called ahead to let the advisor Duell know when I would be there. I asked for a copy of my paperwork as was assured I'd get it. 45 minutes of waiting for my Jeep to get "washed", and watching the advisors talk and horse around I was then told that their warranty person had to fill out codes and I'd get a copy by email. So no paperwork and more time wasted. Stay away from this dealership's service department at all costs. Unless you have the experience and desire to double check everything they do. Don Vance Jeep, and by extension their Ford dealership have lost all sales from us and our family. Not to mention anyone else I can talk to. As this is the time of year I like to purchase a new vehicle, I won't be making the drive...