Schewels Home — Local services in Martinsville

The Sales Staff at the Schewels Store in Collinsville, Virginia was great! They were very friendly and knowledgeable about their products! We were looking for adjustable beds and a kitchen table. We had visited another Schewels Store in Mount Airy, North Carolina the day before, looking for the same items. At that store they made us feel like we were bothering them with all our questions. We really wanted the beds and table, so we left there and I found another Schewels. I called to see if the store had the same items and the Manager, Ann was very friendly and informative. So, we went the next day to Collinsville, and from the time we enter the store, we were treated excellent! We did not tell them about our experience the day before, we asked to see the items we wanted and our sales representative was very, very helpful. We had a ton of questions, and she and the Manage,r, Ann answer them all, and were very friendly. Never made us feel we were a bother. Our suggestion would be to anyone looking for furniture, go to Schewels in Collinville, Virginia, if you want to have a pleasant experience! From now on, when we want furniture, the Schewels in Collinsville, Virginia is where we will go. Schewels has great furniture at great prices, but none of that matters if the Manager and Staff aren't helpful...

I've spent thousands of dollars at Schewels in Collinsville Va., Danville Va., and Eden N.C.. I've bought a refrigerator/freezer for $1400. Made. Alot of noise frost in freezer, tried to mimic the noise but employees laugh and made fun of us. After two or three weeks they sent out a technition, he said it was broke. Schewels replaced it (Collinsville store). Bought a Spring Air mattress at the Danville store. It was a half price sale, we paid $1399 so the retail price was about $2800. It lasted less than one year. It developed pockets where you lay which means you sleep in a hole. In 4.5 years we been through 4 mattresses need another one. Schewels will not honor the 10 year replacement warranty. The problem is the mattress is a cheap mattress. If they sell it for half price an replace it 7 times in 10 years then it cost 7×2800=$19600 retail. That's why we were told that Schewels kept $60. + that was a refund for paying it off early. They kept it for two and a half years. Or was that lie, like the no hassle replacement warranty. Since then we bought couch and chair for around $1400 and paid it off early. Also a $500 dinning room set. After we paid off the dinning set, well I guess Ashley we' ll go and get two bedroom suits. Maybe they know how to treat customers because Schewels...

We went to just look at furniture and we did not want to buy because we got a new dog. The sales lady Robyn says don’t worry buy the extra insurance. It will cover that.

So we had some damage and the new manager says pet damage is not covered, than when I said what Robin said about warranty. Said send pictures it’s been months not one word.

Before you buy from this company, make sure to check the Better Business Bureau They have a horrible rating of all the customers they have conned.

We are debating on whether to take them to small claims court, because this company will say anything to make a sale. Than ignore when have problem with warranty paid for.

I never thought this company would treat this way, I did not want to buy because new animal , they said no worries pet damage is covered.

I have it recorded when they were selling to us, this will be disclosed one party recorded because I was recorded. I hope they do the...