Burger King — Restaurant in Virginia

I would give zero stars if I could. We drove 30 to 40 minutes to get to this Burger King as that's the closest one to us. We were asked to park to wait on our food it took us a while to get our food. We were crunched for time so we started driving and was eating on our way. The food was barely warm. My husband's melt was not even melted. I bit into my Whopper only to bite into a piece of the core of the lettuce about 2 inches size. I just about chipped a tooth. The lettuce also tasted like it was going bad. The t taste it very stale. I called the store to complain and I was told the manager was in the bathroom to call back in 10 minutes. I called back and I was told the manager was not available. Then on the 30 attempt the phone just kept ringing and nobody would answer. So not only did I waste valuable time before work and gas to go to this Burger King I also wasted almost $40 on garbage food. Burger King used to be one of our favorite places to eat and this is why we decided to go to this Burger King because we had not been to a Burger King in quite some time. This Burger King has definitely changed our thoughts on Burger King being one of our favorite places to go to get a good burger. I do not advise or recommend this Burger King...

Came to Burger King in Collinsville Va we ordered food, a whopper king and impossible king due to allergies, we requested special things on our food, received our food and wrong wrapper wrong label so of course I'm going to check the food and it was incorrect went back to Burger King and let them know it was in correct all together the patty and the condiments so we asked to have only 3 specific items on the impossible and the lady said in a rude tone “it’s wrong” I said yes ma’am the entire thing was incorrect. She asked how and we proceeded to tell her it was supposed to be impossible patty, cheese, mustard, pickles and tomatoes. With a smart response from her she said it doesn’t come with tomatoes and I said ma’am when we placed our order we specifically requested how we wanted the food. Then with another smart response so how do you want it? To me the staff was extremely rude and not trained correctly. I will not be returning to this location again. My next step will be contacting...

I arrived to pick up an order. Granted it was really busy. When I notified my order info I was told it was already picked up and then the manager got involved. When I explained the issue she just turned around and didnt say another. Had to call her back and ahe explained to put the order in again and walked away. I then over heard an employee they THEY messed up by printing out the wrong order. The manager then angrily stormed away without resolving anything. 5 minutes later returns saying if the order isn't in the system, she can't help which does not resolve my issue. They messed up and gave

I understand it was busy and overwhelming, but as a manager, having a tantrum by snapping at employees/ customers and storming off is NOT how you handle situations even when stressed

The other employees were also stressed but clearly we're able...