T-Mobile Authorized Retailer — Local services in Martinsville

The 2 employees working this evening middle aged woman, young man were not helpful at all with directing my family in enabling our i-phones. Both employees were helping another customer and showed very little interest in helping my family. So we left and went to Cricket the lady was working by herself turned her desktop around initiated the apple website, got us in the right direction and enabled our phones. SHAME ON YOU T-MOBILE for not even turning your PC around and pulling up the apple website to help my family. One of you could have stepped away and helped us better understand why you could not help vs just saying you cannot do this. I hope ya'll...

Dillon and Cory are great workers. Both worked with me for around an hour with an issue I had, and while doing so, both were polite and professional while they helped me work through the problem. Sadly, the problem persisted, so they recommended I come back later when the customer service line was open, as it was down, so that they could better help me. Upon coming back, I met the DM for this location, Heath. Neither Dillon nor Cory were present, but Heath heard my concern, got caught up on the situation, and helped me work through the issue. This store and workers are great and have shown themselves to go...

Your going to be getting sued if you keep trying to charge me for something I don't even use anymore i canceled the service it was shut off I don't use it I have screenshots and proof of you still trying to charge me if you don't leave me alone and keep sending charges thru my phone and mailing me I will sue you I haven’t had your service for more than 2 months and your still trying to send payments to my bank I don’t owe you anything it’s terrible service you can’t charge someone for something they aren’t using I guess because the service is so bad you lose so many customers you try to take others money to...