Tres Lagos Community Center — Local services in McAllen

I deeply regret booking my graduation party at this community center. What was supposed to be one of the most meaningful celebrations of my life turned into a frustrating and disheartening experience, largely due to the behavior of the office manager and a serious lack of communication. My family and I had been under the impression that we would have pool access during the party — something my mom’s friends have done at this same location for years, including as recently as last year. There was absolutely no clear communication that this would not be allowed this time. It wasn’t until after we had finished decorating, and the party was about to begin, that we were abruptly told we could not use the pool. This came as a complete shock to my family, friends, and guests — many of whom came prepared for a pool party. When my family calmly tried to explain the confusion and asked if there was any way to make it work — including suggesting compromises and even offering to pay extra — we were met with coldness and condescension. The office manager was dismissive and rude from the start, offering no empathy or flexibility. To make matters worse, there was a staff member (who, like us, is Hispanic) who looked like she was about to try to help find a solution, but she was immediately and rudely shut down by the (white) office manager in a way that felt unnecessary, unprofessional, and frankly, threatening. It’s incredibly upsetting to think this treatment might have been rooted in bias, but the difference in how we were spoken to cannot be ignored. I had spent weeks planning this party — hand-making decorations, rhinestoning a brand new swimsuit I was so excited to wear, and creating custom invites for what I thought would be a beautiful, joy-filled day. Instead, it was overshadowed by poor communication, zero hospitality, and the disrespectful way my family was treated. Thankfully, my amazing family dried my tears and helped salvage the day elsewhere, but I will never forget how this venue ruined what should have been one of the best days of my life. Needless to say, no one in our large circle will be booking or recommending this place ever...

The Tres Lagos Community Center offers a calm and welcoming environment, ideal for reflection and connection. The versatility of the facilities is impressive, with meeting rooms and conference spaces suitable for a variety of events and gatherings. Its well-equipped gym and pool area are perfect for those seeking physical activities and leisure. Twice a month, we hold the New Life Faith Community Bible Study here, and the attention from all the staff is excellent. Without a doubt, the Tres Lagos Community Center is a welcoming space that enriches the lives of...

Place is very new and pretty. We had a club event for before the summer and their event center was perfect. For starters it is very pretty inside the club house it has a full size kitchen and fridge. The pool area is huge and has a large amount of chairs and sofas to sit outside. It was rather nice cause there are no mosquitos and the breeze is very...