The Cove - An Authentic McCall Spa — Local services in McCall

I booked my room at Shore Lodge 3 months in advance for our wedding anniversary and specifically asked about booking a $300 couples massage at the Cove Spa. The front desk assured me I wouldn’t need to worry about booking far ahead of time. When we arrived, the Cove Spa informed me they are completely separate from the lodge and have a 6-month service request list—something I’ve never even heard of. Why not just book me for a service? On top of that, they no longer allow guests to pay for soaks, and the staff was completely unaccommodating.

I even explained to the Cove Spa in person that it was our wedding anniversary, that we were willing to book any type of service, and that we really wanted to enjoy the soak inside the Cove. The response? “You can use the hot tub outside.” The hot tub outside was full of kids yelling and playing Marco Polo—not exactly the romantic experience we were hoping for.

The lack of communication between the lodge and the spa, combined with the indifference of the staff, completely ruined what should have been a special celebration. I get the vibe that no one on the property cares about your experience. The staff seemed complacent and uninterested in the success or profitability of the business. For the price and reputation, I expected so much more. Avoid this place if you’re looking for a relaxing or special...

HORRIBLE customer service. I have $300 in gift cards I’ve been trying to use for the last 2 years. Had previously been turned away when I tried to schedule a massage because I was not staying at the resort and there weren’t any last minute openings per their scheduling rules. So, my husband and I decided to book a 2 night stay at the shore lodge so we could enjoy the spa with our gift cards. I tried to schedule a spa appointment well in advance, but I was told they only schedule 6 weeks out. So I called the spa exactly 6 weeks to the day that we will be staying at the lodge, but no answer. I left a message, but no return call. I called back a few hours later and someone answered. She acknowledged she received my voicemail, but said they are not booking appointments at the spa on the dates we are staying because they have it reserved for a large group. I expressed my frustration because that meant they reserved this ahead of the 6 week time frame that guests are told they can book. I was offered to be put on a cancelation list, however I decided to cancel my stay at the lodge because the whole point of staying there was for the spa. My husband and I booked this trip months ago and we are so bummed out. My husband left a message for the spa manager, but (shocking) no return call. I feel like if you don’t have big money then you...

If I could give a zero I would. My fiance and I scheduled a 2 night stay at the shore lodge and also Scheduled a couples massage at the cove. I requested two female massage therapists and was told that was fine. Ended up getting two males. My fiance ended up receiving a very painful deep tissue massage (which we didn't ask for nor was it ever mentioned that he would be receiving that treatment). The staff at the front desk never apologized when this was brought to their attention and they even had the audacity to say that I was wrong and asked for the deep tissue! Later after checking my credit card statement, I noticed that I was charged extra for day passes to the cove. Again, we only visited the cove on the day we received massages ( immersion pools are included with massage purchase for that day). I was told that I asked for additional day passes and was refused a refund. This was the most frustrating situation I've ever had to deal with in regards to a spa treatment. I have no reason to lie about the services we requested or received. I will never visit the cove again and will be sure to spread the word to friends and family about how bad of a ...