Arhaus — Local services in McCandless

They have the most horrible customer service with a hint of racism. If you don't belong to a particular race, they won't greet or help you when you enter their Wexford store unless you show them you have money. When we were ready to spend $35,000, their attitude completely changed. Giving them the benefit of the doubt, my wife and I thought we might have been mistaken.

However, a month after our purchase, our furniture arrived, and one of the consoles was damaged. We assumed it could have been transportation damage. Then, my daughter sat on an accent chair, and the color transferred from her clothing. We were shocked, especially since we had paid extra for care protection. The next day, I went to the store and complained to an employee. Her response was, "Don't let your daughter sit on the furniture." It was the most horrible, rude, and ugly response I had ever heard. I controlled my anger and asked, "I can tell my daughter not to sit, but how about our guests? Should I tell them the same thing?"

That same day, I emailed customer service about the incident and got no reply. After a week, I sent another email stating they should either come and take the furniture back or I would dispute the charge. I got an immediate response requesting pictures. After sending the pictures, I received no further communication, so I disputed the charge. A month later, I got a letter stating I owed them money. I emailed again, requesting copies of all voicemails. I then received a call from the store manager, Nicole, to schedule a pickup. They eventually collected the furniture.

Now, they have sent a letter from a debt collection agency stating I owe them money which i don't. 1)Their substandard quality does not match their high prices. 2)They lack ethics and professionalism. 3)They only respond to threatening emails. The whole scenario is such a shame. I doubt this review will change their business practices, but at least it might help someone reading it to...

Arhaus has very stylish furniture. My wife and I have purchased many pieces from them over the past few years. There is no question that they offer a high quality product. I am posting this review to demonstrate the high level of personalized service that we have received at the Wexford location, namely from Maureen and Michael.

We had a few issues with some items we had received from delivery, and they were very understanding and helpful in taking care of our concerns without hesitation. I also was very appreciative of their insight into trying to get us the best possible price on the various pieces based on whatever promotion or sale could be applied. I look back upon our recent purchases feeling very satisfied and well...

Our experience was top notch from the moment we walked in. Shawn helped us with designing our space and picking out the pieces. We needed 11 pieces total, so getting them to look unified with our current furniture was a big ask. Shawn was professional, personable and has an incredible eye. He worked hard to get everything delivered in time for the upcoming holidays and we couldn’t be happier!

Yes, Arhaus is expensive. It’s a luxury furniture brand with handmade, sustainable pieces. I personally believe that you get what you pay for and will get years of use out of these...