Learning Express Toys Wexford — Local services in Pine Township

So how do I give this place zero stars? I’ve had multiple occasions where the staff was incredibly rude. Just today, my 12-year-old daughter returned a “Putty“ item that was defective… It was hard as a rock when we opened it. A new employee behind the desk asked no questions of my daughter and granted her credit back against her card. A senior employee, a lady found out about it five minutes ago and approached my 12-year-old. She berated her loudly, directly and openly in front of everyone in the store, telling her that she shouldn’t have been dishonest and try to return the putty. My daughter told her it was hard and the lady lectured her in a loud tone of voice that she needed to learn how to knead putty and that nothing was wrong with it. I of course defended my daughter an asked that if this was against return policy why the employee who issued the credit didn’t ask any qualifying questions? The lady yelled at me and said “the employee is new and your daughter should’ve known better and she shouldn’t have lied...and offered that she already opened it“.

You can’t make this stuff up! She then continued to berate me to the extent that she told me never to come back to the store. This is the same store that made a “temporary“ Covid return policy stating that for the safety of the public all purchases would be final and no returns would be excepted to safeguard against the transmission of the virus. What a totally selfish, profit driven lie of a policy! I’ve had blunt rudeness forced upon me at the store prior by the owner as well. The culture in the store is madness… They act like they’re providing some educational public service and that you should be privileged to be in their crummy little store. It’s cheap imported junk from China, 100%, and there is nothing educational about the stuff they’re bringing in. If you really have to have these trinkets, go to Amazon from the comfort of your home and save 30%. Or better yet, go to Hobby Express in Cranberry where they truly have educational products and are kind spirited. A store like this should be closed down. I will report them to the Better Business Bureau...

Cool Squishmallows, Poor Service. I arrived at 5:54 to quickly purchase a gift but walked into a locked door and employees staring at me. I knocked once, no response for about a minute as I knock a second time someone comes to the door and I tell them I just need one last minute gift. I get a grunt from the girl as a response. It took me 20 seconds to grab my item and another 30 to checkout. If you’re going to say your new hours are until 6 at least stay open until then.. I’m sure the owner / manager would’ve appreciated a $25 transaction in under a minute to...

I shop here frequently and have purchased many gifts over the past couple of months. I recently had bought a light-up basketball and returned it with the receipt as it was defective and would not hold air. The owner of the store I believe was very rude to me when I tried to return it. She asked if I had the box in which I did not but said I had the receipt. The other lady working the register who was very nice returned the item for me and apologized. The customer service is lacking here. Not sure I’ll go back due to the rudeness...