O'Reilly Auto Parts — Local services in Melbourne

My father called yesterday to ask if this establishment would be able to help me change my battery (he gave them my make and model of my car) and he was told that they could help me so he bought the battery in Advance. When I spoke to Meredith over the phone this morning she was quite rude. Then I brought my car there and showed the receipt and she said she needed to look at my car first. After looking at my car for 2 seconds she tells me she can’t change my battery because of where it’s located. (Even though yesterday when my father called they said they could change the battery on the make and model of my car.) Meredith told me she couldn’t get the battery out without removing my whole fan compartment in front of my battery. I proceeded to call my father and He spoke with Meredith. He told her He watched 3-4 videos on people changing it. She just had to unscrew the screw and pull it forward and it would come out. She wouldn’t need to remove anything else from my engine. Meredith proceeded to say “I KNOW HOW TO CHANGE A BATTERY I JUST DON’T HAVE THE TIME”. By the way, there was 6 employees in the store and only me and one other customer that was checking out. Meredith kept repeating “I don’t have time for that, I just don’t have the time” and then just stares off into space. wow great customer service!! Then I ask to get the battery since we have already paid for it, then I asked if I could borrow tools so I could try and do it myself by watching a video. Meredith (reluctantly) gave me their toolbox and I proceeded with trying to change the battery myself in front of their store. By this time I WAS THE ONLY CUSTOMER IN THE STORE and like I said before there was at least 5-6 employees standing up by the register. No one offered to help. While I’m struggling to change my battery (because I’m a short person, literally under 5 foot tall less than 100 lbs) the nice gentleman that was in the store with me about 10 minutes prior came over to me asking if I needed help. He had heard Meredith tell me that She doesn’t have the time to help me. He thought that was rude and unreasonable. He helped me lift and change my battery while ALL the employees inside stood and watched out the window. It really shows a business’s work ethic when none of the employees come out to help and a CUSTOMER offers to help me. The gentleman was able to help me change my battery within 5 minutes. During that time my father had called the store to speak with the manager to see if someone else could help me besides Meredith. He was told Meredith is the Manager (nice to know this crappy customer service and work ethic is coming from the manager 😬) and rudely told my father that no one could help me because it would take too long. Clearly nobody wanted to do their job this morning. My battery was replaced within 5 minutes with the help of the nice gentleman (who was a customer) so it clearly wouldn’t have taken too long with the help of an employee who “KNOWS HOW TO CHANGE A BATTERY”. I returned their tool cart (which weighed about half the size of me, so all the employees just watched me struggle to bring the cart back in the building) and I said Thank you for all your help today. All of the employees who hadn’t moved from their spots this entire time said have a nice day ma’am very sarcastically. Don’t be mad at me that “YOU DON’T HAVE TIME TO DO YOUR JOB?” My father and I were VERY disappointed with this store today and I hope the next young girl that comes in there asking for help they will actually take the 5 minutes of their time...

First, I would like to start off by saying JAKE is an awesome associate. He spent an hour with me trying to figure out a mistake that a passed, Co Worker did mind you I went to another O’Reillys on Malabar Road where the lady did not spend any time to help me. I had both of my kids which are toddlers in the car with me and the lady knew my battery was completely dead in my car. She told me I had to go to the Palmbay Road Store, so I definitely wanted to give a huge shout out to Jake for being fabulous ,great customer service you was amazing you actually took the time to help and I truly commend you we need more people in the world like you. You did your job and you did it well , I will never go to the Malabar O’Reilly‘s and I live two minutes away. I will drive to Palmbay Road for anything that I need. The sales associate at the Malabar store was truly horrible. Jake you deserve a Raise you did everything in your power to accommodate me. You went over and beyond and I just want you to know it did not go unnoticed. I truly...

Needed to get battery checked. Apparently a poor time to walk into O’Reilly’s because Manny was NOT in a helpful mood. He answered the phone while I was standing there and very rudely told the person on the other end, “there are people here ahead of you, you need to wait!” Then disappeared for 5 minutes to tell the person ahead of me he didn’t have what he needed! Isn’t that what the computer is there to tell you? In that time multiple more people entered, on my turn I asked if he was the only one working and he in a raised disgruntled voice, “YES! I AM!” So I said ok well I needed a battery check so I went to leave obviously not receiving help. As I left I could see someone in the back stocking parts or something. Whatever it was it was more important than...