Bartlett Towing — Local services in Memphis

"Hated it" does not truly describe how i feel about Bartlett Towing Company. 1. The service: Joey, the tow truck driver was cool. He quoted me a price of $130 to tow my car 48 miles and he gave me a receipt with his signature. All I had to do was call in my credit or debit card number in to pay for the service. 2. The manager: not sure what the manager's name was, but she repeatedly told me she was from Oakland,TN. I proceeded to call in my receipt and I told her what Joey told me. She had a bad attitude and said she was the manager and Joey probably didn't know what he was talking about. She kept asking how far my house was from the Fayette County line. How would I know that? I gave her my address so she could tell me cause I thought that was her job. She said she would call me back because she couldn't answer my questions today...? ? ? She also told me that it would cost at least $150 to tow it. In the meantime, Joey loaded my car and just as he was taking off I called her back because she never called me back. She told me that it would now cost $175 to tow my car!!! This is at a rate 6of $2.25 or $2.50 per mile past the county line. I told her Joey was pulling off and she rushed me off the phone to call him. We waited and then left the spot my car quit. My brother called the manager back about 15 minutes later and she said she had been calling me back to back with no answer and she told ME to stay there and I pulled off before Joey. This was a flat out lie that was completely unnecessary. My brother is the person who came and picked me up when my car quit, so quite naturally we were riding together and I could hear everything she was saying. My brother told the manager again the quoted price on the receipt and she said she couldn't do it foe that price and she had other people who needed towing. My brother told her she did not have to catch an attitude since he was talking calmly. She said she didn't have to put up with this and they would bring the car back to its original spot and we could find another company. Can you believe it? This is the worst customer service I have received in along time. It's truly sad how bad a person can treat you and still sleep at night. I feel sorry for the manager because she is obviously not working a job she is...

I have had my fair share of interactions with towing companies over the years. Most have not been pleasant. But I have nothing but praise for Bartlett Towing. Earlier in the evening I got a call from my daughter. Her car, which is a hand me down from me, that I drove for 10 years, would not start when she came out from work to go home. I drove to her job, and used all the tricks I had learned from driving it for 10 years, and knowing it's little idiosyncrasies to no avail. I got out my cell phone and happened to call Bartlett Towing because it was closest to my home (not closest to her job). I wanted the car towed to my home to get it out of the south Memphis area she works in. I called at almost 6 pm. I was told it would likely be an hour before the driver arrived to that area. They quoted me a price and we got off the phone. Forty minutes later I got a call from the drive, who was very congenial, letting me know that he may be 5 minutes late because traffic was so heavy. He was there in 5 minutes, still well under the hour that I was quoted. The driver actually managed to get the car started, and was only going to charge me a jump charge, but I had him tow it back home nonetheless because I didnt want something to happen and my daughter be stranded on the side of the road trying to get home. He towed it home and put it exactly where I wanted. Everyone I dealt with from dispatch to driver, were kind and professional and did not over charge me. Thank You...

I was shocked when after I had made an appointment to have my vehicle towed at 9am, from one shop to a dealership, that at 3:30pm it had not been picked up and I hadn't heard from them. I called and was told that I would need to call back at 8:00 the next morning, with no explanation or anything. So I sent an email, and a message via FB messenger explaining that I had already made an appointment with the dealership at 9:00 the next morning and wasn't sure why it wasn't taken care of. Within about 15 minutes I received a phone call from a driver saying that he was on his way to my vehicle. About 10 minutes after that a very apologetic lady (don't remember her name) called saying she received my email and had a member of her team in route to get my vehicle. That they had fallen behind and was sorry I wasn't updated as to the situation. The following day I received a response from FB messenger, saying that Bartlett towing was a family owned business and the owner had passed away earlier in the week, that with all the commotion and arrangements that needed to be done they had fallen behind. So I say all that to basically say. I was both upset and yet at the end of the day I was taken care of by whom I assume would be a manager or at least someone higher up to "food chain". I am truly sorry for the loss...