H-E-B — Local services in Mercedes

They really need to up their produce game. Selection on several items is also very limited. Hill Country Fare Central would be a more fitting name to this store. If you want more brand name options , visit Westgate or San Juan or any McAllen or Mission store. In Cameron county the Harlingen store fares out a bit better in selection.

2024 update to previous review The store was remodeled a few months ago but don't be fooled. Not much was added...more products were removed than anything USEFUL added. Pathetic that probably about 80% of anything offered on the yellow coupons list isn't even available at this store. Still not many leading brand options either. Plenty of Hill Country Fare stuff...yes, may provide for some savings. But when you have to travel to another store or go to Walmart to get what you need, the savings are moot. Would have been nice if the store had been made larger or moved to a location where it would allow more selection. Maybe look to build a larger HEB along the frontage road. You'd not only be providing the community better shopping options, but jobs and growth to the economy as well. Oh and the produce...

The store is good for basic needs. However I've tried all of the HEB brand corn tortillas for flautas, taquitos, enchiladas and they crack and fall apart So I get the Mission or Guerrero brands I'm used to and they hold up well. HEB shredded cheeses have an off taste and texture so I buy brand names like Kraft and Sargento. Use Pure Leaf unsweetened tea (not carried in HEB) Tried Texas brands but not as good. Only Texas says "Unsweet" tea whereas all other brands and places say "unsweetened'. I go elsewhere to get Pure Leaf. Store packaged chicken always has big wads of fat and skin tucked underneath that you don't see till you get home. Give it to the dog. Again I get brand names to get better quality meat. Bottom line I still have to pay more to get the...

Scanned a coupon in-store to app to save some money, but when I got to the counter to pay and scanned my coupon, it wouldnt accept it, some "system error". The employee called for assistance due to the error on screen, some girl named Krystal said there was nothing you all could do to give me the savings from the coupon. Didnt even offer to enter it manually, call for assistance, all she said was that because it was a digital coupon I had to call "support". Now I know that a manually entry/coupon could have been done but she didnt offer. I live and shop in Mercedes, but I'd rather drive to Weslaco/Harlingen and give them my business. She needs to learn about customer service, helping the customer, etc. Very disappointed...