Merrimack Firearms — Local services in Merrimack

It is a pleasure to patronize a store where you are valued as a customer from the minute you walk into the store. From the very first day Steve opened his very first store in Merrimack, next to the DW Diner, I walked in his first week in business just to look around. He was so knowledgeable and friendly that I walked out with a gun. And no matter how big his business has gotten, that same caring personalized service has remained. I have been a loyal customer since the beginning. The collective knowledge of owners Steve and Tim is impressive, like no other. None of the large stores can compete with their knowledge and personalized service. From the smallest purchase of a few dollar part to a high end firearm, you are always treated the same with courtesy and appreciation. If you are looking for something to special order, unlike many stores, they will work tirelessly to get it for you and at a competitive fair price. When I first started patronizing them my son Ian was a young boy and they always patiently answered his questions about firearms and their history. They helped foster his interest and appreciation and now as a young adult he has become a customer and collector. As a major collector anytime anyone asks where to go for a firearm, information or gunsmithing, I am fully confident and comfortable referring them to Merrimack Firearms. I know they will be in good hands here. In a day and age where no one seems to care or frequently gives the impression that they are doing you a favor selling you a gun, this shop is a breath of fresh air, a true gem. Do yourself a favor and stop in, you will not be...

I would not even give this place a 1 star but 0 stars is not a option. Steve was less than helpful and profiled us as soon as we walked in the door. We were not greeted with a hello, like everyone else that walked in the door. We were ignored even after we showed interest in a gun. After we unfortunately got stuck with Steve as our customer service representative, he seemed very annoyed by any questions we even asked. Considering it was my first time purchasing a gun, you would think that somebody would want to be helpful and explain things to me. That was not the case. Steve shuffled us out of the way and pawned us off on somebody else so he could help new people that just walked in. Unfortunately I did not get the gentleman’s name that assisted us with the checkout process but he was very kind and helpful. My mom, who owns plenty of weapons (and is registered/licensed in Massachusetts to own and carry a firearm), was there to help and was also purchasing this as a gift for me however he asked her to leave and my husband so new people could come in even though we were still talking about a gun that we were purchasing. Customer service is everything. I will definitely never ever give them any more of my business. UPDATE: after writing this review (and after the purchase of a gun) the owner, Steve, said that he is giving us back a refund and will not give us the gun or sell us anything and then tried to explain why he was rude to me, my husband and my mom (a Massachusetts licensed gun holder). So,...

Very poor customer service, especially from an owner. We were uncomfortable from the moment we walked in. We were unfortunate enough to get Steve who immediately said it was me looking for a gun and I said to him, “no, I have what I need, I am buying one for my daughter”. When my daughter complained of his rude behavior, Steve, the owner, said it was because he thought my daughter was buying a gun for me. That’s just an excuse for his extremely rude and dismissive behavior; because I have a MA LTC license, so I could just get a gun myself, and do not need anyone to get it for me. Steve knew this because I showed my license. Another person, I believe his nephew, that he dismissed us to, was very polite and had good customer service skills. If it had not been for the nephew taking over, we would have walked out of the store. Steve is a very angry rude person as evidenced by many other reviews. When my daughter wrote a review about his behavior, he said he was not giving her the gun after running a background check for her specific to the gun purchase. We will deal with this appropriately. We decided to go to this store because of proximity, but what a mistake. Please drive a little further and go shop at Old Glory Guns and Ammo in Greenville. We have purchased several firearms from them. Each and every time we have seen them treat everyone like family customers and don’t treat people in a...