Coco Furniture Gallery — Local services in Miami

They ruined a gift I was giving my mother for Thanksgiving. Please read so you have an idea of how these people treat their customers. My mom went into their store and loved a dinning set, we have a joint card and I told her "mom, get it so you have something nice and new for your place". Ani the sales rep that took care of her was amazing when she first dealt with my mother to pick out the pieces and charge my card. Then the problems started, First they delivered the dinning set... My mother told them it has a bunch of scratches on the glass, metal chairs bent and discoloration on the chairs. Ani went ahead and sent another delivery to replace the glass and chairs. The new delivery came, the replacement glass also severely scratched and the chairs they brought to replace the bent ones were IVORY and not white as we ordered. They asked my mom to load the chairs in her car and bring them over to see them and have them replaced again (Ive never heard of a client having to do this for a new order in my life).... They saw the chairs and said oops.. and would send a third delivery for the chairs and glass again. (At this point we missed thanksgiving but figured to be patient and use it for noche buena)... The new stuff came again, once again there were many defects with the order. The Delivery guy had the balls to complain to my mom and tell her the store was making him pay for the scratched glass!! Why does my mom need to hear that? To guilt her into keeping defective "New Furniture"..???? My mom called Ani again, Thats when Ani made the mistake of telling my mom that "That my mom is making up stories." I lost it, I left my office screeching into that showroom to yell and scream at this Ani... Who wanted to make my mom feel like she was doing her a freaking favor by replacing these damaged pieces which should be perfect and new. I asked for a manager, they informed me that she never comes in. I made sure to be loud enough to make sure the entire store and customers around were aware of how this company and Ani treat their customers after the sales commission is made. The whole experience has ruined the gift and my mom had to go through so much BS with these people just to order a dam table and chairs. I wouldn't send my worst enemy to this place. Deceptive business practices 100%... They don't care about their clients and told me point blank, that I can write a bad review because they don't care about reviews anymore. AVOID AT ALL COSTS... THIS IS A DUMP AND HEADACHE WAITING TO HAPPEN!!! We will take our hard earned money to El Dorado and American Signature.. Please see...

The furniture here is beautiful and affordable my only concern was I was annoyed after being guaranteed a delivery of out of stock merchandise but then as the day got closer to delivery I was never informed that the delivery would be pushed back an additional 3 weeks! But the lady did her best to accommodate me ! Hopefully I have smooth sailing moving forward this place is absolutely horrible ! I placed an order feb 12 I called the day the furniture was supposed to be delivered to ask them why I haven’t received my delivery they asked me to come in just to tell me that I wouldn’t receive my order for another month and a half that would’ve been a total of 2.5 months before my furniture came in I then changed my order and 2/5 of the dressers were broken. And then I was promised replacement furniture for the following week and when I didn’t receive a call I called them and there was no answer ! When I finally get a call back the next day it was to tell me my remaining 2 dressers wouldn’t be received for another 6 weeks! And the lady has the audacity to tell me “Things happen” there’s nothing she can do! I WILL NEVER EVER ORDER ANYTHING ELSE FROM THIS UNPROFESSIONAL COMPANY RUDE STAFF and don’t recommend anyone else to order from them too their customer service is...

I was so excited to find this place. I saw an ad through Facebook and talked my husband into coming here. We purchased a living room set. First time they delivered the furniture one couch was completely broken, and the cushions were destroyed. We had them redeliver the furniture, they showed up outside the window of time and my sick father in law was home that has since then passed away. The furniture was damaged again. We tried to contact them several times and they don’t seem to care, we then disputed the credit card charge and they provided false information to our credit card company. They could have easily remedied the situation but they don’t care about their customers. I was looking forward to furnishing my entire house but now That’s out of the question. So today, we were moving by couch to rearrange the furniture and one of the legs completely broke! My husband had to figure out a way to stick It back On. Mind you it’s only been a few months. This whole experience has been extremely stressful. We’ve called so many times only to be told they will call us back and they never do. The furniture may be unique but honestly the quality is cheap and the service...