Renaissance Ballrooms — Attraction in West Miami

I have been planning my wedding for a year and a half, I decided to go with Renaissance Ballrooms. Every appointment we had with Rose or Tony felt a bit rushed, you always had to make time around their schedule, they did not seem very accommodating. Every time another customer would call in while I was in my appointment, it was not uncommon for them to talk bad about that other customer in front of me or the other people in the room. But those are the minor things, which I decided to overlook thinking they would not mess up in my wedding. I should’ve use those small details as proof to the type of business they serve . A year in advance I was confirmed by rose that two parties are not booked on the same day or time to avoid any issues. Two weeks before my wedding I called Renaissance ballrooms and I spoke to Mike, Mike informed me that there was going to be a 15‘s party held in the room next-door to mine. I told Mike that Rose had confirmed with me a year ago that would not happen. He simply told me that is not how they do things and to call Rose. Which I did. I called Rose but she was not there so I spoke to Tony, Tony told me I was being a worry wart and I had nothing to be concerned about. Tony called me a “cabezona” , which I found unprofessional. If I worry about an event especially one like my wedding I have every right in the world to do so. Tony then told me that the other party started an hour before mine and would end two hours before mine. Which it didn’t. Imagine your wedding guest walking into a lobby full of a Gatsby themed party. Also Rose made us pay up front for our extra hour, but the 15s next door to my party paid for their extra hour right there same day of event. The 15‘s party was in the lobby, NO ONE from Renaissance ballroom started escorting them into their own reception room. My aunt and my father-in-law actually had to start telling the people from the other party that they could go on in because my party was starting to come in, not to mention on the way to the reception in the car my husband’s cousin, called us and informed us that no picture or seating chart was outside in the lobby so my guess would know where to go or if they were even in the right place. The steak was hard, the waiters went around once with the appetizers and then place them on the bar which caused a huge line, the bartender had an attitude and everyone mentioned it to me about it after the party, the cake was cut after everyone started leaving and me and my mother-in-law had to tell the waiters to come cut the cake, and the waiters did not go around refilling water glasses, my guest had to go actually find the jug of water to refill it themselves. My father, Sergio Alvarez, also left a review here on Google, their response that I received a copy of the contract after every appointment was an utter lie. They never even offered to give me a copy the only copy of the contract they gave me was after I signed on the first day. We live in the United States, a country of service; if service is bad it is the customers right to complain and demand correction. I’m not complaining about how the event looked, or the time we had, I am complaining about the service and lack of organization . Whoever replied to his comment, how dare you? That just shows the type of business you are. And to answer your next question from that reply, if we wanted to pay for both rooms we would have; there was no need for us to do so. Go to my reviews, I hardly ever leave any, only when service is really bad, so no excuse here.

UPDATE ON REPLY: We never asked you for a refund, not once. Again, we did not need the 2 rooms, like I have mentioned to you multiple times, and Rose DID tell me that 2 parties are not booked at the same time or day. Do not call me a liar. I left my honest review - do not twist that into some scheme to harm your family or business. Lack of organization & bad service are the 2 factors for these reviews. Truth hurts? Also, Anthony Elias, leaving a review for your own business is considered a conflict...

My husband and I recently celebrated our wedding here, and our experience was absolutely terrible. We were treated horribly by Tony and Betty their attitudes were nasty and unprofessional.

If you plan to have your wedding here, I highly recommend that you get everything in writing and have them sign it. One person will tell you one thing, and another will say something completely different. That was one of the biggest issues we faced.

During our rehearsal, Tony completely lost control of himself. He became aggressive and even threatened to throw all of my wedding décor outside. Instead of speaking to me. the bride respectfully, he directed his frustration toward my matron of honor and then took it out on me. His behavior was completely unacceptable and humiliating.

Tony was extremely rude on the day we brought in our decorations. Instead of allowing us a moment to unload, he told us, “We’re closing soon,” in a rude tone. Then, in the middle of unloading, he actually turned off the lights on us. I contacted Rose regarding this matter and she stated I was being treated like this because of my matron of honor. Not a response I was expecting from the owner. No accountability held for her staff as if me and my husband did not give our hard earned money away. For us to be treated like crap!

Betty took payment for the uplighting but never provided a receipt. On our wedding day, the uplighting we paid $420. It was never turned on. When we brought it up, they blamed our coordinator… even though she had no idea where the lights were. So we basically lost $420. The venue was supposed to be responsible for that part since they were the ones that received the payment! not my coordinator! But Rose still blamed it on my coordinator!

To make things worse, several of our guests complained that the bartenders were rude to them. We paid for this service, and our guests should have been treated with respect.

Rose was kind, but unfortunately, she does not hold her staff accountable for their behavior. Once they take your money, they do not care about you or your experience. I broke down several times because of how stressful and hurtful the entire situation was and no bride should ever have to feel that way on their wedding day.

After the wedding, Betty agreed via text message that we could come pick up our decorations on Wednesday since they close at 5 p.m. However, even with that agreement in place, my husband which is a Police Officer. he was in the middle of responding to a call…Tony still called. Then Betty had the audacity to call me as well, asking the same question, even though she was the one who confirmed that Wednesday was fine.

At the end of us picking up our things, they didn’t even say “congratulations” or “thank you” nothing at all. Betty walked in the reception room only to make sure we were picking everything up. While Tony walked around with his nasty attitude. They completely ignored us as if we hadn’t just been paying customers who celebrated one of the biggest moments of our lives there.

We were so worried they might throw our belongings outside especially after what happened with Tony during the rehearsal… that both of us rushed straight from work to the venue just to make sure everything was safe. That’s not how any couple should be treated after paying thousands of dollars for a wedding.

As a Black couple, we also felt that we were not treated with the same respect or care as other clients. It truly felt like there was bias in the way we were spoken to and handled, which made the experience even more painful. THEY ARE RACIST!

I DO NOT RECOMMEND ANYONE TO GET MARRIED HERE!...

I recently had my wedding at Renaissance Ballrooms exactly one month ago. While the wedding was ultimately beautiful, my husband and I had quite a few issues with the communication style and execution of responsibilities of this venue. My husband and I were very thorough and detailed about what we wanted for our wedding, and from what was portrayed to us, the venue had a clear understanding as well. However, on wedding day there were a number of things the venue did not take care of that was expected of them, and when we addressed these issues with them, they were defensive and combative. Examples of some of these issues include: The DJ not playing the correct song for the bride entrance after it was already discussed what was supposed to be played the song stopping in the middle of the matron of honor entrance because the DJ did not play the song at the correct time the DJ not playing music at the time that was set for him to play after it was already discussed -we asked the venue on multiple occasions to have the photographer contact us a week prior so we can discuss what we wanted in regards to the photos. The photographer never contacted us and therefore did not know what we wanted. We had no pictures with our families or with our wedding party. -we created a clear planogram of how we wanted the layout of the decor to be for the wedding, to which the venue understood, however the decor was not at all how we explained it to the venue. after we paid off our balance and confirmed with the venue that everything was paid for, they sent an invoice for another $600 and claimed it was for taxes and service charges that were not paid, even though we had a confirmation from them that we were paid in full. There was very poor communication on their end. the bride and groom were not served our food until we sent our host to ask where our food was, after everyone else had already eaten their food for at least 20-25 minutes.

I’m very disappointed in the lack of communication and understanding that we thought was clear, being that we were overly thorough in our explanation of what was expected. We of course understand things do not always go as planned with these type of events, however there were specific expectations we had for the venue that held our wedding, and these were not met.

In response to the reply: This is what I was talking about with the lack of communication. My husband never told Orlando that the other photographer we had was the primary, ever. I’m not sure if you’re saying these things to cover yourself, but some of these are simply not true. As I said in the beginning, the wedding ultimately was beautiful, which is why we thanked you at the end. That’s common courtesy. However, like I said in my previous review, there were things we expected of the venue that were not fulfilled. And that is the point of...