Duneland Home & Pro Hardware, Inc. — Local services in Michigan City

No one at the front desk area. Worker (no name tag, he wasn't doing anything I thought he was just waiting on someone shopping) saw me standing waiting at the counter, he was sitting at a tray table? Thing? A bit a ways, I thought he was just a customer taking a break. He then after a bit he goes "you lost?" "Do you do UPS drop off here?" "We do." There is no signage anywhere. I go to ask where I should go (I've been standing at the counter that is also the entrance way? So I feel bad blocking the way but also it's a small hallway with stuff stacked high). He cuts me off and says "do you have the packages info?" I say do. I reach into my pocket and pull out my phone. He looks at it and then me, for a solid 20 seconds. "Oh. Is it a code scan thing?" It is a QR code. "Oh, we don't do that. Unless you can turn it into a ticket thing. Just go online and do it" go on to explain how he thinks Amazon works (it doesn't) and I'm like ok bye? I guess? Welp, waste of time!

Please change your website that says you accept drop offs, this was very annoying. Also, the store layout is really bad. Having an old man "greet" you is like walking on to storage wars, a room full of stuff and no idea what...

If I could give this business less stars than this, I would. Myself and members of my family have been to this business a few times and were treated poorly on every occasion. Today I was barely acknowledged and tried to speak to the gentleman behind the counter who wouldn't even look up to speak to me until he felt like it. Mind you, there was one other customer in the store, on his cellphone, so they weren't busy. I asked for a specific item and was told where I might be able to find it in the store. When I went to look for it, I decided to leave instead. The customer service I received was rude, cold, and callous. This also wasn't the first time I was treated this way. I won't be back and I'll be making sure others do not support this...

My contractor and one of his employees went here to purchase an item needed to complete a project at my house. The price was roughly 60% higher than Lowes and when our contractor voiced his concerns and surprise, he was treated harshly by the OWNER, who then refused to sell to them. As they went to leave, 2 women who worked there began yelling at them, calling them trash and telling them to leave. One of these women followed them to the door and held it closed behind them. To be clear - my contractor is far from trash. He's ex-Military, has served this Country and one of softest spoken, polite men I know. And his employee is not trash either. Both hard working, kind men, who simply voiced their opinion and they are called...