Tavern on Twelve — Restaurant in Michigan City

We went here on Saturday while celebrating my sister’s engagement for the weekend. It started off promising, then pretty quickly went downhill resulting in a 2 1/2 hour ordeal that completely killed the vibe of the night. We got seated and handed menus almost immediately. Our server seemed friendly. Those of us who ordered cocktails got them relatively quickly; those who ordered soft drinks were left waiting for 10-20 minutes. Eventually the server brought the soft drinks. A while later she asked us if we wanted appetizers. We ordered some, waited awhile, then they came out in waves spaced out 10+ minutes. After we were nearly done with our appetizers the server finally came back and asked if we wanted entrees. About 15-20 minutes later she returned and asked us for our orders again, claiming she mixed up our tickets. We waited even further for our food. At a couple points another girl was clearing plates and asked how things were going; she was rude two separate times. Once she was grabbing plates and one of our friends was in the restroom; her fork was on the plate so another friend said “I think she will still want her fork” and grabbed it off the plate. For some reason this seemed to have upset the girl gathering plates as she gave our friend a dirty look and rolled her eyes. Later when we were finally ready to box up our food, we realized we were missing a lid. We asked the girl who was grabbing more plates from the table if we could get another lid. She again gave us a dirty look, then never returned with the lid. We did eventually get the lid after asking the server twice. We had planned to only be there an hour or so then go hit a bar or two before heading back to our BnB. However after being there for 2 1/2 hours and dealing with unpleasant service, the mood was kind of killed and we decided to just go back to the BnB. My sister called the restaurant today to inform the manager; she spoke to Cindy, who of apparently the owner? Which is a shame because she was very rude and condescending, and blatantly lied stating that we were given several discounts as well as free desserts. This simply wasn’t true. Not one of us received a single dessert, and not a single bill was discounted. Mine alone was $60. Cindy then said she was unable to go back and look into our bills as we could not provide a ticket number. I’m unsure how she can claim to know we received discounts and desserts if she was unable to even look at the ticket. She made zero attempt to be understanding, receptive, or even kind. She was rude, condescending, and lying. The food was good, but was not worth the price, the wait, or the...

There is good, bad, and ugly here. Let's go in that order...

The Good: Food quality: Outstanding. Especially compared to prior restauraunts at this location. Italian, or at least italian insprired menu. Service: Mixed. The host was dismissive and even a bit rude to the staff as they seated us. It was NOT a very good first impression walking in the door. But our waitress was phenomenal. Recommendations, cheerful banter, very charismatic. Knew the menu and had great recommendations.

Now, The Bad: Aside from the aforementioned host stand, the atmosphere is "meh". We sat outside, and what has changed since the prior two owners? Well, nothing. The inside has a coat of paint, the outside is exactly the same, and for the dramatic increase in price, I would have expected a bit more effort on the feel.

Lastly, the Ugly: In all my year climbing and cresting the hill of aging, i have never been to an italian (inspired) restaurant and not had bread to go with the generous amounts of sauce in the dished. When we asked why bread wasn't an option, we were told "our bread is good enough we don't give it out"... well, if it's so good, why not upsell to it? The For almost $30 per plate, a slice of bread shouldn't be an afterthought. As i mentioned above, i've never been to even a halfway decent and economy minded italian or italian inspired restaurant that didn't have bread as just part of the experience. This is a huge miss, especially given the price.

I hope they can fine tune the experience and adjust the value proposition. Having been to this location across difference attempts at success the Tree House and Blind Pig, I hope it finds a way to set itself apart in a good way, and not follow in those failures.

We will go back, and hopefully it caues us to change our rating...

Went here for my sisters bachelorette weekend on Saturday. We were seated quickly and handed our menus, those who ordered drinks got them pretty quick. While the girls who order soft drinks had to wait 10-20 more mins. Our waitress kept walking past our table multiple times without acknowledge us or checking if we needed anything. Had another server fill or drinks for us. It took a long time for us to received our appetizers that came out in waves. Our server didn’t check on us until we were nearly done with them and seemed shocked we wanted to order entrees. At this point we noticed we were there for a long time already. She somehow “got our orders mixed up” and had to put them all in again and we had to wait even longer on our food. Not once getting an apology or anything. The other server that came to help our table and take plates for us had a major attitude towards us as well on multiple occasions. Rolling her eyes at us twice. While we were waiting on food tables that came in after us seemed to get their drinks and food before we did. The food was good but not worth the price and the service there was not pleasant at all, which ended up ruining the evening for us as we were hoping for to go there for a bite to eat and head out to other bars, instead we went back to or BnB with the mood being killed. My sister called to speak to the manager and they were incredibly rude and condescending to her stating that we all received multiple discounts and free desserts which we very clearly did not. None of us received a discount and we didn’t order or receive desserts I believe she had us confused for a different party but she was not willing to listen, be understanding or polite at all, instead very condescending and lied. Over all a very unpleasant experience...