Anchor automotive — Local services in Middletown

Had an appointment a week prior to have shocks and struts installed. Made the appointment specifically because the guy at the front desk said “we are wide open all week”.

Made the appointment for right when they open. Got there early. Watched them open up. Then it began…

I watched no less that four vehicles come in for various things (the guy at the counter definitely told me about all the stuff they had to do) and get in and out.

Talked to him twice about my appointment and how he told me it would be done by early afternoon. He said “shocks and struts take a long time, there’s nothing we can do”.

You know what, he’s right. They do take a long time. They take even longer when the car sits in the parking lot for THREE HOURS waiting before they even start the work.

He proceeded to tell me that a guys truck has been waiting a week on parts that just came in today and how mine was “just about next”.

Sat there for three hours, grabbed my keys and left. Found a place that would do it for just a little bit more, and you know what? They got it right in, charged just a shade over this place’s labor price (I purchased my own shocks and struts) and were waiting for me when I got there.

The sign on their wall is fitting. If you don’t mind wasting an entire day, sure drop your car off.

You might be limited on bay space and employees, but don’t overpromise and deliver...

Jerry and his team at Anchor Automotive are amazing! They take the time to get the job done right. They have worked on 3 of my vehicles from oil changes, to inspections, tires to a transmission replacement. Jerry had always been honest about what repairs are needed and the cost associated with them and also offering affordable options. No matter what your auto care needs are his team will steer you in the right direction. Being in the service industry myself I understand that sometimes repairs may take longer depending on suppliers and shipping. If a job has taken longer than expected Jerry has always let me know and kept me informed every step of the process. I have sent several friends and family members and will continue to recommend! Thank you Jerry and team for your hard work and great...

I went to see why my vehicle’s engine light was on and I told them the moment I got there that I had 15 mins before I had to go for another obligation and said if they are busy right now, no problem, I can leave. They said they’d take me. And then with 3 mins before I had to leave they took my car and said that I was NOT allowed to watch them which was suuuuper sketchy (I've never had a mechanic shop deny me from observing what they do). They come back and give me a "code" and i asked the guy what it meant and he said "uhm I don't know". so basically I was late to my next obligation AND never got an answer as to why my engine light was on. the whole thing was just super weird and people i know and of course myself will...