Buckle — Local services in Midland

The employees at this buckle store can be very rude. I am a young adult and I feel like they treat me and others I know rudely due to that fact. I recently went in there looking around for mothers day things and I was in the store for about 15 minutes. None of the employees even bothered to acknowledge me or the person I was with. After they did not have what I was looking for in the size I needed I then proceeded to the cash register to ask if they could possibly order it online. I waited there for 5-10 minutes and the woman was on the phone the whole time(understandable). But the two other employees just stood there and kept looking over at me and a friend and went back to just talking about non work related things. I am a cardholder at the buckle and feel like they should want to treat me with a little more respect. They act like they are stuck up and better than most people who come...

I shop at this store all the time. I have had nothing but the best customer service. Until today I went to return a pair of jeans I bought and tried them on at home and decided I didn’t like them. I never wore them but I had taken them out of the bag but again never wore them. They told me they would not accept them back because it looked like someone had spilled coffee on them or someone stepped on them. I said I want to talk to the manager then the girl said I am the assistant manager. I literally purchased them brought back with all the tags still on them. I didn’t look when I bought them to see if they were even dirty or not because they could have been like that when I bought them. Long story short this business has completely gone downhill and the employees are terrible. I will never step foot in this store or any buckle store again after this...

Today I had an issue with a pair of R.R. Jean's. I hadn't worn them much & they ripped. I called the Buckle in Midland mall and spoke with Jess (Jessica) Manager. I told her this is my favorite store & my situation along with the fact it was a 2 1/2 hour trip for me to get into the Buckle & back home. Jess looked up on the register & confirmed that the Jean's I got could be even exchanged & she informed me that she would have some Jean's waiting for me to try on! Upon arrival I found another pair of R.R. jeans that I love along with a top & a necklace. Jess gave me exceptional assistance & I appreciate people like her. She is a great Asset to your Company!!! Thanks...