Ashley Store — Local services in Millville

I don’t like complaining, especially during a pandemic which is stressful on everyone. The couch I wanted was a sectional and I needed to verify the size would fit in my oddly shaped living room. I asked if we could measure the couch and she told me I was welcome to. I impulse decided to buy the couch and didn’t have a tape measure. I told them I didn’t have a tape measure and rather than her offering to get one and measure the length she said we could go online and just add up the dimensions of the pieces and only when I got annoyed and said I would come back a different day did she say she’d go look for a measuring tape. We got the tape and I helped her measure it which is totally fine. I decided to get the couch I chose to finance during the 24 month no interest deal once I was approved I asked what my monthly payment was and she stated she didn’t know she didn’t offer to find out she said she could go ask someone but that didn’t happen until the couch was already almost completely purchased. It was more than I anticipated but I already signed everything. It’s fine I would of gotten the couch anyway but knowing in advance would of been the professional way to sell something. Also, I was not told until after the purchase was complete that it could be up to 18 weeks until the couch arrives. Which would of been what made me go elsewhere because I did not want to wait months to receive the couch. A relative used raymour and flannigan and bought a very similar couch after I purchased the one I still don’t have (lower payments monthly and they have worse credit) and they already received theirs. I think the delivery estimate should have been a lot more transparent before running my credit and signing me up for an Ashley credit card. Also I had a significant amount of credit left and was repeatedly asked if I wanted to buy a mattress it was said in a friendly tone but I had to repeatedly decline if I needed a mattress I absolutely would of let them know. So now I’ve been waiting a month already called and the estimate is now into March when it was supposed to be 2nd week of February. It also may be later than March. I asked if it was free delivery too but was told they would not know until after I purchased. The whole thing was just a bad experience- I don’t think the employee should have negative repercussions but they need to be trained on sales again. Also pulling the list of specials out of a cigarette pack to read them off to a customer was an interesting choice. I will not be using this store again in the future even with the high credit limit I received id rather pay out of pocket and go elsewhere. And unrelated to this during the purchase act very very drunk man stumbled in the store and was talking very incoherently and dropping things and then fell onto the floor and another employee had a difficult time getting him to leave. This has nothing to do with the employees but really just felt like the appropriate ending for my purchase experience. Then I had to wait inside to leave until he was out of sight and I felt safe. Super disappointed with everything over all, and wish I listened to friends from the area, and coworkers who warned me to not use this store. Hopefully the couch comes in soon bc I gave my current one away after I called for a time frame and they said it’s scheduled for delivery 2nd week...

Buyer Beware! Great Expectations when you enter the store; Promises broken; Poor customer communication & lack of understanding for customer care! Our furniture was ordered 4 weeks ago & promised to be in store for delivery on 12/9 for which ultimately after I called the store to verify delivery date, I was told that it would be 12/28 with no explanation except that someone who came in after us purchased the same set & was invoiced to have the set for delivery which took our sofa & ottoman out from under us. William did not return my calls after he promised to speak with a manager & find out if he could make another arrangement for which I had to call the store again 2 times to ask for a manager to call me. The manager, who was Ashley called my husband at work & offered another set, or wait for the 28th of December with a waived delivery fee of $130.00. This was totally absurd to treat customers this way. It was like selling something from under your nose to someone else. I called Ashley after she spoke with my husband for which she said this was the best that she could offer us. What an insult! This is not how you treat customers! Caution~ In addition to the HARD credit inquiry left on the credit report from this company after not complying with the ordered date. So pathetic! In addition, my husband & I returned to the store this evening to obtain the credit back to our card for the taxes paid. The Manager Ashley was conveniently on break while we spoke with Tatiana who was very kind to us. We obtained all of the necessary paperwork to cancel the open charge on the credit report agency which Ashley Furniture allowed knowing this furniture would not be delivered on the date or week promised. I called another local furniture store for the same sofa, make, model & style for which is delayed until January 2025. Ashley, the manager nor William revealed any of this to us and have avoided us completely. If you notice, Ashley only responds to positive reviews on Google & DOES NOT acknowledge the faults of herself nor her staff. The Better Business Bureau has been notified for the reckless behavior of this company, their stsfff and the unnecessary hard credit inquiries done when products are not produced in the time...

Some of the worst customer service I have ever experienced. We were lied to the second we walked through the door (aug 2nd). We were told our 4000$ worth of furniture would be in around 4-6 weeks. We recieved a call that only one piece was being delivered and our bed showed up broken. Eight to ten weeks later we were told our daughters bed would be delivered and we need to clean out her room. The bed showed up with no mattress or box spring. When I call the store to complain I was told it was the warehouses fault and I should call them. When I called the warehouse they said it was the stores fault and I should call them. Needless to say we ordered her mattress off line for way cheaper. As far as the other pieces of furniture we were told that they are now telling customers 10-12 weeks but our pieces could take 14 weeks explaining that they had no idea in August,in the middle of a pandemic, that it would take that long. Finally, after no solution to resolve the situation i.e. offering a discount or a different set they refunded our money.Basically shut up money. The district manager called me 24 hours after I was promised he would call me (lie number....I lost count) to basically tell me that there is nothing they can do to make the customer happy but refund the money and send them on their way. He told me someone would be out to pick up the one piece they did when I told him I needed an afternoon time because I work nights he told me he cant do that either. We got a call they would be there between 1-4 and they showed up at 1030am. The lying with this garbage company is endless. The moral of the story is covid will affect when you get what you pay for but not them getting paid. Do yourself a favor and order off amazon and hope and pray that lying, dishonest businesses like this go out...