Anytime Fitness — Local services in Milwaukee

From the start had problems. I was charged twice on my account two different prices on two different days. I called and called and called for a month. Leaving voicemails and finally one day someone answered. I explained the situation he said he would look into it and call me back. I never received a call back. On my email a survey was sent to me. I completed the survey with a very negative score. The next day I finally get a phone call and they keep telling me they only see one charge and dont understand why I say I was charged twice. I talk with abc with the guy from the gym and again it doesn’t get resolved. He calls me later and tells me he figured it out. My banking information was attached to someone else’s account and I was paying for this other persons membership. They offered a refund for this. Since it took forever to get a hold of someone I already found another gym to join and wanted to cancel with anytime. He told me I can’t even though I was told during signing up there was a 50 dollar fee which I was more than willing to pay. The manager calls me back and explains I cannot cancel. Which would of been the end of it but he decides to say to me, “ I mean you already have a low price like what’s the problem you can’t afford to pay your bill?” His tone was condescending and he was very rude. After that comment I get pissed and the conversation did not go well after. After he sees he can’t bully me and talk to me how he likes he changes his tone. I accepted I can’t cancel and didn’t want to waste my time anymore so I hung up. He calls me back tells me he’s suspending my account and I will be responsible for paying the membership fees for the full year but won’t be allowed to go to the gym. Before letting me talk after that he hangs up on me. The initial problem occurred because they don’t know how to handle members financial information. I’ve talked to corporate and we shall see what happens. I will never step foot into any anytime fitness again. The wac isn’t much more expensive and have many more amenities and much bigger gyms and are also 24 hours. I should of went there...

Updating my review, it is impossible to cancel memberships here. I have been trying for about 6 weeks and counting, ever since the lock on the door got busted. There is a corporate number you can call and they take your number to give it to what seems like a regional manager. They instruct you to call them back if he doesn't give you a call within a few days. I had spoken to him once before and scheduled time to come in to cancel (you have to sign something in-person). He assured me staff would be available for this. I showed up two different evenings during staffed hours, and no one was there. I ended up stopping the payments through my bank. I have tried to cancel responsibly, I've left several voicemails, but never got a call back. I can't find an email address for this locatoon anywhere, and now that my membership renewal isn't going through (thanks to my bank) I'm getting automated phone calls from the parent company requesting me to set up payment for renewal. I'm about to go through corporate yet another time to reach the regional manager. I will update my review if my cancellation becomes successful, but for now, this is the mess I'm dealing with.

This place has gone completely down. I miss Mike! He kept this gym so clean and organized, he was so friendly and welcoming, and he put a lot into keeping this gym looking sharp. The place is always a mess now, weights and dirt everywhere, bathrooms are disgusting, and it's rare to find all the wipes stocked on a weekend. Not to mention, the new owner ditched the protein bar with snacks and workout-appropriate energy drinks and put in a vending machine with nothing but SODA and sugary drinks!!!! Are you kidding me??? Do you care at all about health...

Couldn’t get in the door today, spoke to a nice man this morning who really wanted to get me a membership here. I asked if they were doing the free trial offered on the website, unfortunately the man said they are not due to COVID. Too bad, but he did let me know they could let me try it out today and see if I like it. Awesome, that’s all I needed anyway. Just to see if it was too cramped or made me feel uncomfortable in terms of people and atmosphere. The gentleman told me to come in after 3 and the guy who worked tonight could get me in and set up for a membership, and give me some fee discounts. Great!

I arrived at 3:15 and went up to the door, but it was locked. The sign said call about membership questions. So I did. I explained the conversation I had earlier to the man who answered, Mike I believe his name was. He said shortly I didn’t talk to him and that there were no guests. That sucks, I really wanted to get a gym membership today, but no reasonable person would pay $80 or more without at least inspecting the facilities to see that they are indeed adequate. I hope the people who go to this gym don’t have to deal with toxicity like I experienced on the phone daily. It fouled my mood so completely I couldn’t complete my workout this evening.

I hope you can see this, Mike, and learn from it. The fitness industry as a whole is gated so heavily, partly due to the fiscal backing the fad workouts have drawn for the last fifty years. I understand you may be having a bad day, just try and not take it out on your customers or future customers. Please don’t treat the man who provided false information too badly, he truly was just trying to...