One + 1 Asian Restaurant — Restaurant in Greenfield

I totally understand it being crazy on thanksgiving and being understaffed and it pains me as someone who has worked in food service to make this review.

We ordered a bunch of things for a four person thanksgiving dinner not having eaten at this restaurant before since our main Chinese restaurant was closed today. My partner, vegetarian gets very sick anytime he eats meat or eggs so we ordered the General Tso’s TOFU with fried rice and specified no egg in the order. Not only did we receive General Tso’s CHICKEN, the fried rice had egg scrambles in it. I did a double take making sure we actually ordered tofu and we did. We were not sure when investigating the food before eating it whether or not it was say like a realistic tofu, comparing it to the chicken my mom and I ordered. We mistakenly decided to risk it and he ate half of the “tofu” (chicken) but 30 minutes later he’s feeling very sick. Not only that they forgot a portion of the order, the rest of the food was incredibly bland, which could be because of them being understaffed today as the reviews seemed pretty good which is why we chose this restaurant.

I called up the restaurant to see if there was some way to remedy this and the best they mentioned was a credit for the entree for another order, but we don’t really want to eat with this place again, so I pushed for an actual refund but the system on their end supposedly doesn’t allow it. They said if we lived closer that they’d be able to remedy it but there weren’t enough people on this busy holiday to remedy which I totally understand. I was upset still and asked if it were possible for a full refund if thats what the system would allow, which I understand is a big ask for a $75 to be refunded for an error on a $10 entree but my partner is now sick and I’m here very upset. I refused a credit as the food was well below expectations so we wouldn’t want to return. There was really no way they were going to remedy it otherwise so I gave up and they needed to get back to work. I hate having to call up an establishment to complain and I never leave a review but this was a very very bad mistake to make although maybe easy to have happen sometimes. I want to be more understanding but when someone you love is in pain, it makes you upset.

So yeah, idk, make sure if you are vegetarian or have dietary restrictions to double check your order while there if you decide to pick up...

A family member recommended this restaurant highly. The egg rolls were delicious and delivered hot to table. Egg Fo Young was exceptional, though the gravy was too thin and too salty. Fried rice was wonderful too. Atmosphere was cute though the two young busboys were loud run from spot to spot and takes away the softer music playing.

I ordered a noodle with mixed vegetables in their spiciest level, though I saw no vegetables and it was not spicy at all. This frustrated me since a family member highly praised this same dish like he was a news caster. The owner/waiter only offered little to no resolve to make me feel better. I like vegetables that I can see a taste not some poor excuse that they are blended into mix and not seen. I would still go back though with a better handle of what I expect: spicy level 3, vegetables I can see and taste. Pat Thai was the...

First time trying One +1 and will definitely order again. The egg roll was beyond excellent, the food tasted fresh, and had great flavor. I hope it stays open a long time. They put peas in the rice, but I was easily able to pick them out (I hate peas). My husband loves peas and he thought they definitely added to the rice. I can see One + being in our regular take out rotation. I added some photos of our order. Please excuse the paper plates, I'm waiting for the new dishwasher to be delivered and didn't feel like doing dishes on a Friday night.

Update: We have ordered from here several times now. We've never been disappointed. The Mongolian Beef, Egg Foo Young, Thai curries, General Tso's, Pad See Euw, and Thai Tea are...