Storage King USA — Local services in Minneola

BEWARE ALL WITH NEW MANAGEMENT AT THIS LOCATION! The newer mngr STEVE is never on sight, never returns customers calls. He chronically has plenty of excuses why he’s never in office, on property sight or never returns phone calls to tenants. His greatest excuse is “shorthanded & checking trucks in or out.” I never seen but 1- person on sight when Art mnged this place. Obviously, Steve’s missing the fact that he forgets who pays for his salary. That would be the monthly rent from all tenants. Ever since the former mngr Art retired this place is not kept up or managed in same orderly running. It’s funny how Art could perform all maintenance of entire property, help customers in all aspects daily, answer and return phone calls promptly. All while checking trucks in and out. He was always pleasant with all tenants. Art promptly returned all phone calls, normally w/in a 2 hr window. Steve certainly has an anger issue when he can’t respectfully communicate with a reasonable answer. Thats when Steve becomes excessively boisterous, obnoxious and begins cursing at the tenant who is addressing him over very specific questions about . Sadly, after being a long term tenant I would NOT recommend this facility for anyone searching for a rental due to the complete lack of regard, detail, attention towards any tenants needs. And the “constant unavailability” to reach anyone or get an immediate call back if you are having issues. Anger issue and misappropriate behavior. Cursing at the tenant. Find somewheres...

I will never use StorageKing USA ever again. I rented a unit on the websight for a 10x12.5 unit. When I arrived at facility they tried giving me a unit that was 7x12 for the price of the unit I rented. Then I showed the manager the unit, he told me that I could rent another unit that was bigger for same price. Then after I had put about 98% of my belongings into that unit, they said that I couldn’t have that unit and then they tried to get me to take a smaller unit for the same price as the 10x10. I informed them to refund my money. This facility is a big scamming facility trying to mislead customers. So I will tell everyone to never use that facility and I will never recommend anyone because of their lies. And the assistant manager was very rude while talking to me. The facility showed that there was only one unit of my size so I rented it online and then it was a lot smaller. If anyone who chooses to rent from these scammers, they better look at unit before renting. They will lie to...

While the lady who works there named Ashley is amazing. This place first raised the insurance on month two and now for month three are raising my rates due to operating costs. After only two months, so that great price they quote you to move in is 9vef by month two, just a heads up for all new customers that this is how they operate. I have the emails to prove it all. I'm very disappointed in how I've been treated, day one, they treated me like gold, next month, raised insurance and now the monthly fee is going up. Wonder what they will soak me for next month, apparently they do whatever they want and charge whatever they want and raise it whenever they want. I cant wait to remove my stuff from here. Bait and...