Kohl's — Local services in Moline

I love the self-checkouts because I don’t have to stand in a long line that is hardly moving! I can be in and out and on my way. That said, the decision to combine returns with regular sales was totally stupid!! Now, I spend 15 minutes standing in a line (at least) to return one item while SLOW cashiers ring up a dozen items for a customer while chatting about life. Then, when it looks like they might be finished, they have to explain how Kohl’s cash works, and offer a Kohl’s card, and on and on. Then, you get up to the counter to make your return and it’s a gamble if the cashier knows how to process the return/exchange correctly. One did not and argued with me that the computer “wouldn’t let her” when I had been there the night before for a similar even exchange and it processed just fine. The computer didn’t let her because she didn’t know what she was doing! She cost me Kohl’s cash earned on the order by doing a return instead of an exchange. I took the survey that followed and explained that. The store manager contacted me, offered me Kohl’s cash for my trouble, then never sent me the Kohl’s cash or answered my follow up email. If you’re going to have everything except Amazon at the front of the store, open more registers and I would still make dedicated return lines for the reasons I already mentioned. If there was a self-checkout return kiosk, I’d be using that in a heartbeat to avoid...

I haven't shopped in the store for over 2 years. Just recently reopened my account with them in April. Until today, I hadn't been in the store. They had everything rearranged, and the store looked much more organized than when I had visited before. I like the Vanity Fair bras they carry, so I purchased 4 since it was BOHO second one. Also needed a new straightener, the store staff was glad to assist me in the location. I found a nice one on sale as well. Purchased a few shirts for a friend that were 75% off. Then, I headed to the cosmetics for heat resistance spray for my hair before straightening it. Everything was on sale. The only thing I didn't seem to see any longer was the jewelry and jewelry counter. I didn't ask about it. I just assumed it had all been discontinued or removed completely. The sales staff were very helpful and at checkout it flowed very nicely and all questions were addressed about a Kohls card and rewards.

I will definitely be back before another two years.

I forgot to take photos like I usually do for my reviews, but it was very...

I was there at 2pm today--Friday. 90% of the "new" merchandise was unfolded, tossed here and there, and mostly on the floor. This is 'back to school' time and tomorrow is bound to be busier than it was early this week. This isn't unusual for this store. I've talked to managers before and get nothing but 'poor me' excuses and nothing improves. After searching too long to find the slacks and shirt I needed, I circled the entire store trying to find a fitting room or an employee who could tell me where it was. Employees seemed to be too busy restocking the clearance rack so they couldn't be bothered by customers who had merchandise in hand trying to buy it! The only redemption that saved this from one star was the cashier. She was a vibrant, engaging young woman who acted like she enjoyed...