Von Maur — Local services in Moline

Scandalous business practices by this retailer. I will no longer shop here and will explain to you the rationale. On 5/21/20, I purchased upwards $2,500 in merchandise at Davenport location. On 5/29/20, the Moline, Illinois location opened with 25% off the same items I purchased. I went into the store with receipts (all items still in bags and boxes from purchase date) and the manager refused to do a price adjustment for the items I purchased 8 days prior. She told me that I could rebuy the items for 25% off and then return them in Davenport. I asked why would I do that and do you understand how silly you sound when I am simply asking you to honor the adjustment for items I just purchased. The sign in their store clearly states that they are not doing price adjustments for items purchased BEFORE 3/18/20. My items were purchased on 5/21/20. I asked "so you are willing to lose a frequent customer that spends this kind of money multiple times per year in your store to not honor an approximate $650 price adjustment?" This kind of ethic is not one I am willing to support and I wanted to share my experience. Stores like Von Maur fail to see that we have other options and losing one customer is never just...

The store manager, Ann Marie, was very helpful! I told her the reason for my call. I told her I wouldn't be in until later. When I got there, the ladies in that department, knew the reason I coming in, had all the information at hand. Shelley helped me...what a sweetheart!! She has helped me in the past. Then I went into the Ladies Department. I saw Laurie, who I haven't seen in years. She knew my name...it was like seeing a dear friend. What a joy that was! She brought back memories of when my husband and I use to have her help us. She too, is very special! Van Maur is still one of the most courtesy, professional associates, friendly, helpful...I could go on and on. THANK ALL OF YOU FOR BEING THE BEAUTIFUL PEOPLE YOU ARE AND MAKING VAN MAUR THE STORE THAT IT...

I went to return a evening gown to Von Maur, South Park. I purchased the dress with my debit card. Since that time, my debit card had been compromised, and IHMVCU issue me a new card, but it’s the same account. I had my receipt. Von Maur refuses to put the $303 back on my debit card, since the numbers were different. I even provided them with card that was compromised, with the correct account number. I had all documents to show it was my account. I was given store credit. I don’t have $300 just lying around to give away. I feel like Von Maur robbed me. That wasn’t their money to keep I don’t even want to spend the store credit. I’ve always loved Von Maur, but I don’t think I’ll be shopping there...