Goodwill Monona — Local services in Monona

Bad experience two times when I purchased items from this store. A while ago, I purchased an office table, it looks very new for $10 with no scratches. When I returned to pick up the item, the table was scratched badly on the surface. A couple of days ago, I purchased a patio table and chairs set. It displayed inside the store with an umbrella, and it is a matching set. There was no separate tag with a separate price for the umbrella when I purchased the set. I am very sure since the umbrella was set inside the hold of the table and I opened and closed the umbrella few times to make sure it was working before purchased. The price was $40. The table and chairs look older, the umbrella looks newer. Probably the table and chairs were set outside by the previous owner and the umbrella was stored indoor when not using.

When I came back to pick up the set next day, they took the umbrella to sell it separate. When asked, the manager said it sold separate. I told her when I purchased they were put together. She was not even a friendly manager, and she did not even apologize I took a separate trip with a trailer to pick the items and found out the items missing a piece, she was the same manager I met when I purchased the office table. She said she had to look at the camera to see if it had a separate tag. She did not return to me with the answer. I went inside and saw the umbrella and I told her this umbrella is a set of the patio table and charis. She said she looked at the camera, it was sold separate. I did not trust her that she really checked and if she could check with the camera, especially only few minutes after I talked to her outside the pickup area.

Well, they got the items for free, may as well let the full set to go to a good home so someone can enjoy it than so greedy to sell the umbrella separately for only $20, considering they are a non-profit organization. My donation to their store more than $20, since I always gave the rest of the changes for donation, and I purchased a lot of items from Goodwill’s in the past. So, I stopped to donate money to Goodwill’s any more after two bad experiences with...

Cashier needed the price for a pair of shoes that weren't labeled, so she went to ask the manager what the price was. She took the other pair of shoes I was buying the DID have a tag, and when she came back, told me the price for the unlabeled shoes, AND INCREASED THE PRICE OF THE SHOES THAT ALREADY HAD A TAG ON IT. After pointing out that it was kind of silly to raise the price by a few dollars AT THE REGISTER, and all I got back from the girl working was attitude. Put the effort into hiring people with some...

IVE HAD A GLOWING REVIEW UP FOR YEARS, BUT NO MORE. WHO'S RUNNING THIS PLACE? Honestly, the horrible new staff just stole our clothing when trying to exchange some pants that didn't fit. EXCHANGE, NOT RETURN. THEY TOOK OUR CLOTHING AND SAID NO EXCHANGES!? Done. Rude horrible girl working around 530pm on Tuesday Sept. 8th. Please get rid of this blight on an otherwise decent store. She is a thief. My advice folks, find another location until this one...