Subway — Restaurant in Monona

-first off, employee came from the back room and put on gloves without washing his hands. No big deal but kinda gross. If that was the only thing I wouldn’t be concerned. -I’m not sure if they just don’t have American cheese but I told the employee 4 times I wanted American Cheese, then he replies with “provolone?” And I said American or provolone I guess. Proceeds to ask me if I want both, I said no one or the other. I got provolone. -I couldn’t see any of the meat because of the big metal piece top blocks the customers view of what is being put on their sandwich. most of the veggie bins were frozen with frozen vegetables inside and eventually frozen veggies on my sandwich. Not the best subway to go to. Usually, I go to the one on...

Ordered 2x footlong subs on the app and said it would be done in 15mins. Went shopping for about 20mins assuming for sure it would be ready for pick-up by then. Nope, apparently they forgotten or were to busy to get it ready. The app even said it was ready for pick up but my receipt order was just sitting there on the counter after the employee looked around. The employee did get started on the order but it did take another 10mins to get done. What's the point on ordering on the app then if they're just servicing only the people physically there?

Also, this location does not participate or take any coupons what-so-ever so if you're trying to save a few bucks or in my case BOGO, I'd suggest you...

I just left this place and whoever the two guy workers there right now were awful to me. I wasn’t greeted instead they kept looking at each other laughing then looking at me which made me feel extremely uncomfortable however I noticed the woman behind me was greeted and treated kindly. I have never had any issues at this location before. I was already having a pretty rough day and the experience with them made it even worse. I just called up there to speak to the manager and one of them answered the phone saying the manager wasn’t there and asked why I was calling. I said I was calling to voice a complaint then he said he was the manager and asked what the complaint was. Horrible experience...