Kroger — Local services in Monroe Charter Township

I ordered and prepaid 100 pieces of Chicken for my Son & Daughter to be's bridal shower. 75 fried 25 baked, a month or more before the party. We had contact several times over this order. They called and woke me up two days before the party to ask if they are supposed to make it today! They neglected to tell me they couldn't actually make ANY of my order at that store. Until the day of pick up! Not on any one of the previous contacts we had! Also informed me day of they can't make the baked at all! They would be able to make 100 fried pieces at a different location (Kroger). He ( manager) said he would personally pick it up and bring it to Monroe St. Store where the order was originally placed. I was worried it would be soggy or cold. I said I would just get it from that location. He said no let me do it. As well as promising me it will be there ON TIME! He assured me it would be hot and crispy. Also refunded the cost of the baked chicken to make up for the previous issues. He did not personally make sure it was. He sent another worker. He didn't move up the order time. I pulled out of Kroger at 1:50 to make it to MY SON'S Wedding Shower LATE!!!!! Had to put the chicken out in front of all the guests and held up the entire party from starting!!!!! The chicken was soggy and slightly warm by that time. DO NOT trust this store for any large orders. I unfortunately have to shop here regularly. The whole fresh produce ad is a out and out lie when it comes to this location. Products are never stocked. Haven't see Corn starch in months! The bottle area is a disaster. They never send people to fix machines. The employee they had there was a smart mouthed piece of work that didn't want to work. I get it. However. If your employees don't want to work, then send them packing! Online ordering. Again the employees don't care if they get the order fulfilled or what the condition of said products are in. I wish I didn't have to give them one star. They do not deserve it. I put it in a Ziplock bag after party because hardly anyone ate it! Look at this condensation after putting it in the fridge. It truly...

Not really Kroger issue it’s lack of motivation by instacart. I checked box substitute allowed and instead of finding sub. Driver just started refunding everything. Order 15 yoplait yogurts and they only found two. Should have been offered Sub. But choices not offered. What do you actually have cuz website states in stock, but driver says your out. $150 order and I was being refunded damn near every item. Lazy people who don’t want to work. I cancelled my entire order rather then have driver argue with me. I am senior and do not tolerate disrespect or laziness. I gave that driver a $10 tip on my card that was not refunded. So I got ripped off n no groceries in same transaction. I usually appreciate instacart/Kroger/ door dash being I have brain cancer and can not drive myself. I am a good tipper but not happy wasting my money on driver who doesn’t care and keeps tip money they did not earn. I don’t know how to make complaint with instacart, so sorry I vented to person reading this. I am Just very stressed out over not having groceries and instacart driver who doesn’t really want their job. I didn’t deserve this kind of poor customer service. No one does. I reordered my entire order. Made sure to give check mark to allow all substitutions. I made sure every box check correctly. I may be little older and very sick but I do have...

Extremely disappointed in the level of customer service I received yesterday, 2/1/22 at the Kroger (850 S. Monroe Street) deli dept. I was using a shopping app and went to the deli to place my order for 5 different PS deli meats and 1 cheese order. I asked the store associate behind the counter for the "grab & go" PS honey turkey to start my order. She stated, if it was not in the cooler it was not available. When I pointed out the meat was available for purchase in the deli casing she abruptly replied. That's not what you asked for and refused to fill my order. I then asked her for her manager, and her name. She then replied " I'm the manager (Crestine) and you can leave now. I can not emphasize the level of rudeness, intimidation and nasty behavior I received. Crestine continued to yell at me and headed to the back stock room. Fortunately there was another deli associate behind the counter and witnessed the incident that had occurred. Once Crestine left the area the other associate apologized and offered to help with my order. I would respectfully ask the General Manager and or Corporate Headquarters to view the store video and decide if this is the level of customer service that best represents the...