Hair Karma 315 — Local services in Montclair

I usually don’t care if a cut is not exactly what I wanted cause hair grows back. Sadly the experience I had here was that I gave two very specific and simple dos/fonts and both were ignored. I spent 2years growing my hair from completely shaved. It was my natural color and down to my shoulders. I asked to take as little length off and she cut parts of it short that the part in the back that had grown a few inches from being buzzed also. I didn’t want to leave a review but I cried over the 2 years that got cut off because of someone just not paying attention. I don’t tip and felt terrible cause I usually over tip but I could not justify tipping someone for destroying the progress I made with length. The woman also working next to us had to help explain the 2nd instruction and even after seeing an example did it wrong. I just couldn’t sit there and correct what was already not at all what I wanted. It’s a shame I always wanted to go in and support a non corporate company and I was sad that that was...

Friendly atmosphere, high energy, I love walking into Hair Karma because I know it’s going to be a vibe. However, the customer care could be a lot better or create a system where they are really focusing on that client and then proceeding to the next. If a client is sitting down at a stylist chair, and they are running behind, late, double booked; working and servicing the first client then the second would create a better customer service experience. That way the service isn’t rushed and the client isn’t annoyed. I’ve been to the salon 3x, and twice I had to get up from my chair, wait, and then continue with my service. This shouldn’t happen at a top tier salon like hair karma. Overall,...

I loved being back in the salon after many years of doing house calls .. the staff is friendly and relatable prices are reasonable .. if you buy braiding hair I would highly recommend bringing your own .. although the quality is good packs are 3 for 25 single packs and it added an additional 50$ to my...