JUNGLE SMOKE SHOP — Local services in Montebello

I bought a UTBAR(Pro) an hour ago from the Lady Associate and haven't tried it in the store since I was trying to finish my current one with 3% left. Then after an hour I started to use the UTBAR(Pro) with Strawberry Blast Flavor. And it tasted nothing. (Plain Flavor) it's like just a Smoke and Nicotine!!! Then I called the store and talked to the Guy (not the associate when I visited and bought it) and he doesn't even want to Replace it. I told him that I will be there and ask him to try it himself and he keeps telling me that It's a Final Sale and no replacement and refund! Bro! You guys just selling A defective product that makes it dangerous or unfit for its intended use. (Not sure what's really inside of it though because it's taste Bad (Plain) no Strawberry at all. I am a Customer here for about two years already and this is the first time I ever encountered this with unprofessional service. You guys need to check this products before get in trouble. Just saying. And it will be my last time to buy in...

As a daily customer it's always a pleasure to walk in to receive great vibes and great service. The girls are very knowledgeable on the products and give great recommendations. Even though I walk in with 1k questions they are always happy to answer all of them. They always have fresh and new inventory. Michelle and Emily always go above and beyond to make sure I'm satisfied with my purchase. I definitely recommend them hands down.

Thank You...

Bought a vape here, opened it literally a step outside the door, and it was dead on arrival. Walked back in immediately and they refused to take it back, claiming some absurd “once you step outside, it’s your problem” policy. That’s not customer service, that’s a scam. Shops that actually care about their customers don’t hide behind made-up rules to dodge...