Bassett Furniture — Local services in Montgomery Township

Pros: good quality furniture and really friendly and accommodating delivery team

Cons: a little over priced in my opinion and the employee in the store that I dealt with was not the best. To elaborate, I was guaranteed that our furniture would be delivered within 30 days and the woman who helped us stressed that on average furniture was delivered in 10 days. About 2 and a half weeks went by and she hadn't done anything she said would happen (following up, delivering team contacting us, etc.) so I reached out in which she said our nightstands had been back ordered. I understand that this is out of her control but she didn't even inform me. I then asked if the rest of our furniture could be delivered now since it was ready and she said no and that was not how their policy worked. She said our furniture would be delivered on 2/4 which was exactly 30 days from our order date. The delivery team contacted me the morning of 2/4 and had no availability to deliver the rest of that week which I understood. However, I was unhappy with the store that had guaranteed the 30 day delivery or less. It took 35 days to get our furniture delivered. Being unhappy, I contacted the woman who had helped us in the store saying that I didn't think it was right I pay the delivery fee since it was outside the 30 day guarantee I was given and she has yet to get back to me almost a week later. Normally I try to be understanding and lenient about things and rarely write reviews of any kind but paying this kind of money for furniture and not getting it in their policy is very obnoxious and shotty customer service.

So delivery team - great! Furniture - great, but expensive. Store staff (at least who helped me) -...

I would give them negative stars if I could. Seriously, I ordered two piece from them. When the purchase was made, the lady told us the two pieces would come within 2 weeks and that if they couldn't make it within two weeks, she would call us. Nothing happened in those two weeks, so we called the third weeks and found out that the order was delayed for 3 months. We were extremely disappointed, and we went there to ask for a refund. The best part is that when we were asking for a refund, the other lady (not the same salesman) told us that it is OUR responsibility to check our order and that they would NEVER call us after the purchase was made. When I ask her why it is delayed for 3 months, she said it just happened that one of the piece is sold out (even though the original salesman told us that they have plenty in stock). Then for the entire refund process, she glared angrily at us until the her manager walks out. Yes, a salesman GLARED angrily at customer. Sent a mail to their website, but they didn't care. Never going...

Had an awesome experience ordering my sectional from the Raleigh Basset Store. Scott is an amazing designer who came to my home and measured for the custom sectional that I ordered. He also patiently worked with me in the store to make sure I had the perfect fabric and accent pillows picked out to match my existing design. My sectional was delivered in 30 days "as promised" and was exactly as I had imagined. This was an expensive purchase for my husband and I so I was a little nervous at first based on some of the reviews I had read. Needless to say I am overjoyed with my new sectional and the experience that I had at the Raleigh Basset Store. Will definitely order from them again...