Goshen Nails Gaithersburg — Local services in Montgomery Village

Very shady business. They tell you the service is one price, then give you a completely different one when you go to pay.

Despite that, I went to schedule another appointment after a while, hoping management had changed up a little bit. The person on the phone spoke incredibly fast and refused to tell me how much a mani/pedi (or any service for that matter) would cost, telling me to refer to their “brochure.” So I went to their location, asked for a brochure, and was told by a rather pushy and rude older gentleman that they didn’t have one. I proceeded to ask for their prices, to which he pointed to a laminated poster on the wall listing the services they provide with the prices crudely drawn besides with a dry erase marker. Despite my suspicions, I held up my phone and asked if I could take a picture of the price list; the man at the counter got extremely aggressive and defensive. He shielded the poster with his body and shouted at me that I wasn’t allowed to take photos of the prices. EXCUSE me?

At that point I was completely done. A woman came over and tried to defuse the situation, but at that point I was already over it all. Later that day I called to cancel the appointment. The woman on the other side of the line attempted to interrogate me as to why I was doing so. I laughed; what con artists!

I have no idea how these people are still in business after all these years, but I’m assuming it has something to do with sizing their clients up before they decide how much their service is going to cost. There are dozens of much better, nicer, and more affordable salons across town; go to any of...

Evidently, Caucasian patrons are afforded preferential treatment over black patrons. I had an 11 am appointment and arrived promptly, at which point I was asked to be seated and Tina began my pedicure, however, midway through, she applied a hot towel to my legs and proceeded to work on a Caucasian woman's nails, leaving me sitting with wet feet and a hot towel that had grown cold. I was forced to request her attention on two occasions and started to rise from my seat before she ceased attending to the woman's nails and returned to complete my pedicure. I am both shocked and disappointed, having been a paying customer for a number of years, and I have no intention of returning to this establishment. I am at a loss to understand why Tina, with her extensive experience, would consider such behavior acceptable and then attempt to justify her actions. I will not be returning to this establishment and I hope that no other individual will be subjected to this treatment. And to the Caucasian woman who stared at me while she was forced to wait her turn, your privilege will never enable you to comprehend the experience I had today, as what was intended to be a relaxing experience for me was not only rude but...

Okay, honestly. We went to this place because it was new years day and every other place we called was closed. BUT now I may go here first. The prices were completely reasonable. $60 for gel mani and normal pedi. I don't get my nail done often so I always feel judged for how messy my nails are when I do get them done, however the lady who helped me today was completely understanding and straightened my nails up so well! She was very friendly. My big toe is really messed up due to a messed up toe nail, instead of the gross judgement I expected, she worked on the nail as much as possible, repeatedly apologized for not being able to do more. The toe looks so much better now! I'm very very impressed. I wish I knew her name. the color selection was great and the location isn't massive but the equipment is quality. I went with a friend who already had gel nails and they didn't charge her any extra to remove the previous gel. Great...