Lighthouse Publications, Inc. — Local services in Montville Township

This review focuses on the customer service experience I had with Aimee R. I recently ordered a notebook from the site, and when it arrived I realized I ordered the wrong size.

Aimee R was very responsive to my request to return the notebook and re-order the correct one. The return process was easy and convenient. Via email, Aimee assisted me with getting the item I had intended to purchase sent to me without any additional hassle on my part, even though the mistake was mine to start with.

I have been a huge fan of Leuchtturm1917 notebooks for years, and I am SO happy that the customer service experience did not...

I don't know about Katy's experience but I ordered and received the master classic bullet journal damaged. I sent them a quick email with photos of the damage and asked for some form of assistance or compensation. They informed me they would send a new notebook and to keep the damaged one. I'm sitting pretty with my new notebook and using the damaged one as a sketch pad. It was honestly a more pleasant experience than even Amazon usually gives with a damaged product.

Journal is very nice too. ...

Today (April 9, 2024), I called in asking about notebooks in A7 size which I couldn't find anywhere online. The customer service agent, Aimee, whom I had the pleasure of speaking with was very patient. Aimee not only answered all my questions but also provided suggestions on where else I should go to look for it. The product I was looking for had been discontinued. It was a pleasant and effective...