Jet Aviation Teterboro — Local services in Moonachie

This place definitely set the standard in service. We were doing an Angel flight mission and since we didn't have certain equipments on board, hot starting the props were very difficult during the cold weather in December. They offered us their hanger space free of charge so we can have the plane heated and all of its employees were very friendly and accomodating. The facilities are nice and rental cars...

Beautiful FBO. Mostly very friendly staff but at the end of the day the absolute worst customer service in the industry. The plane is NEVER out and ready on time. Packages are consistently lost or misplaced. Employees blow off meetings with zero communication. So frustrating. And now they just more than TRIPLED the hangar rent and added a ton of other fees. Adios...

We flew our plane in for refueling. So I told the person who came greet the plane to "fill it up" and then he said "with or without?". And I was like "with or without what?". It turned out he meant "with or without Prist". Was it so difficult to tag on the word "Prist"?...