Paris Baguette — Local services in Moonachie

I purchased an Easter cake from there. It was so good that I was thrilled to order a cake for a birthday. The cake was already in the box when I went to pick it up so I didn’t look at it. When I arrived home and opened it, it looked nothing like what I had ordered through their website. It was a flat one layer cake, it should have been a higher several layer cake. It was not decorated as it showed on the website. There was a big hole in the side of the cake, it was a mess. I could not serve it as a birthday cake. I called there and asked to speak to the managers to let him know, the response I received from him was shocking. He laughed at me, asked me if I was retarded. As he laughed, he asked me if I expected a refund, meaning that was not going to happen. I said yes I would like either a refund or another cake to place on top of the one they gave me. I told him that the cake I ordered looked nothing like the cake on their website. His reply was that he had no control over What was put on the website. He kept laughing and just started talking above me and would not let me speak. I do not know if this person I spoke to was the manager or the franchise owner. He asked me if I wanted to speak to the HR dept. which I refused the number he gave me because I did not believe it would be the correct number. I found the HR number and called myself. I called three times and left messages as to what happened. That was last week and no one has had the curtesy to even give me a call back yet. I went to leave a review and to my shock there were many of the same reviews as mine. I will never shop there again. I do not know if the other locations treat their customers the same as this Ridgewood, NJ location. This location caters to many wealthy people. I cannot imagine this kind of treatment will be accepted for very long. This also affects my feeling of shopping at the other locations. I think if this keeps happening it will not be long before they close down and this location. This is a fairly new business and company. Hopefully, someone down the company chain will act and save this company. They...

On October 30th, I visited the Paris Baguette store located at 154-24 Northern Blvd and purchased some bakery items, as I often do. However, this visit turned into a deeply troubling experience.

After bringing the items home, my family began eating them, only to discover a disturbing foreign object—a paper-like substance—embedded inside a Coffee Croissant Donut. This was no minor issue: the substance even had numbers printed on it, raising serious concerns about contamination and quality control. Unfortunately, my daughter, who had been fasting due to abdominal pain and was particularly vulnerable, consumed this donut because she was hungry. This incident added to her discomfort and further aggravated an already difficult situation.

I immediately reported the issue to Paris Baguette through their website on the same day, only to be met with complete silence. The following day, I escalated my complaint via email and received a response from the Director of Operations East. However, the reply was shockingly dismissive. Rather than addressing my concerns about how this foreign object ended up in their product or providing assurances that they would take corrective measures to prevent such incidents in the future, the company offered a mere $25 gift card. This gesture not only trivialized the gravity of the situation but also amounted to an empty promise, as the gift card was never even delivered.

Since then, I have made multiple attempts to seek clarification, accountability, and a refund for the defective product. Paris Baguette has repeatedly delayed providing clear answers, let alone any meaningful resolution. Their actions—or lack thereof—make it painfully evident that the company prioritizes profits over the safety and satisfaction of its customers, even loyal patrons like myself.

This incident is not just about a defective product; it is about a complete disregard for customer trust, health, and safety. Paris Baguette's negligence and dismissive response raise serious questions about their commitment to quality and...

I CAME BACK FOR A 3RD TIME TODAY 6/6/25 TO THE MCLEAN LOCATION. I FIGURED I WOULD TRY AGAIN. ONCE AGAIN I'M PISSED OFF. THERE WAS NO WHIPPED CREAM AND WHEN I ASKED THE LADY SHE GAVE ME AN ADITUDE. I HAVE BEEN TO OTHER LOCATIONS AND NEVER EVER HAD THIS PROBLEM. I GOT A 1/4 OF WHIPPED CREAM BECAUSE YOU USED THE WRONG LID. PS I HAVE RECIPES WITH PICTURES. I'm kind of disappointed with this location. I went to the one in Brambleton VA and ordered the mocha frape. The one from Brambleton was awesome and the one from Tysons was horrible. I should have said something before I left, but I would have been late to work. I have to edit the post by saying that I went back to the store to talk to the manager. He said that the one in Ashburn is wrong. Either way to offer a refund would have been nice. I told him I wont be coming back to this...