Verizon — Local services in Morgan City

Been working outside Morgan City and was initially tempted to just go and make the drive to Lafayette. However, I am glad I tried (small town)smaller store first. Will admit I walked in the doors not expecting much but thought I have to make the effort before driving 1.5 hrs. As usual I’m pretty skeptical and anticipate bad service from unfamiliar businesses. Went in for upgrade from 7s to iPhone X. As an associate told me they didn’t have any 256 gb. In stock, my thoughts immediately were “Why would you have phones, your only a phone store”. The associate / technician said she would call me when they had one in. I rolled my eyes and sarcastically said “thanks” (for nothing) as I left the store never expecting to hear from anyone again. But to my EXTREME SURPRISE Less than 10 minutes after leaving the store I received a call back and was informed that the iPhone X 256 gb. Would there first thing in the AM and would have all color options available. So myself being the eternal skeptic I miserably trudged through the rainy/ cold weather to arrive exactly and 9am and I’m excited to say I had a very pleasant experience. I definitely Was not expecting the level of service and attention in a smaller town store so it was a welcomed surprise. Even after a few minutes when other customers arrived the associate made sure to greet everyone and she would explain the situation( one of the techs had an emergency and called in) and was at one point in time handling 4 customers at one time all pleased from what I could tell at the service they were getting and no one was overlooked or ignored. I will most definitely be back for service or purchases at his location in the future. In closing if you have any issues or are just looking to upgrade you will not be disappointed with Verizon in Morgan City. FYI Rachelle Theriot ( not 100% on spelling) was the associate /technician that assisted me. Ask for her you will not be...

Switched from one cell provider to Verizon in October 2018, we traded in a phone and didn’t see the trade in credit and contacted this store(the one who sent the trade in) and worked with Rachelle who was looking into in. After MANY failed attempts to get her on the phone, I went to the store and talked to her and she found an email from a month prior stating the request was denied and she resubmitted everything again. I then waited 2 weeks to contact her to see if she heard back and still was not able to talk to her. Left many messages with other employees asking for her to return my call and she finally sent a txt saying she was still waiting...after waiting another week, I tried contacting her again and left messages with another employees to have her call me back and still no response. I even called the store many times in a row and no answer and had to call from another number just to get SOMEONE to answer the phone, and of course, Rachelle was not available again. Trying to get information on when we will get the $300 credit is near impossible. I am not happy with the customer service at this...

Verizon absolutely will never have my business ever again the refused to help me I spend 754$ online getting a account and number and phone and paid for it got a receipt and phone number so I'm a happy man then 3 hrs later want me to verify my identity I couldn't verify online so they canceled my account took 10 days to refund my money then told me I can verify in person in store in Morgan City get there to the store and the guy acts like it's a problem puts me on the phone with support they tell me I'm a fraud I have valid i.d credit card with my name and my address all the same then won't even sell me a phone after saying he got this and that and then nothing like I was trying to rip them off that will be the last I try and do business...