HiTONE Fitness — Local services in Morganton

The worst place ever my gf and I had been a member for over year and I did a credit card change on my end and I went in gave them my new card change in fact I even told them I like too pay for my membership in full then I got my card bill for 198$ for one month and in fact the manger had told me previously that he give me a better rate . Yes it's a 24 hr gym but u can't use the two items that they have unless staff is there so that's not totally 100% 24 hrs . I called and asked too speak too the manger his name is Josh yes he refunded the money after I saw the charges and infact I ask him for the owners contact information and yet would send it too me so there guys watch this place they charge u a 3 dollar card fee when u use a credit card and u can't pay cash that's not how it's post too be . Only charge when u the customer can't choose too use card and offer cash payment but look at the statements on ur card and the manger will not give u the owner contact information and u can't pay for a year at time they are on the make the most money for there membership do the math guys u can go too peak performance for whole year at 400 hundred bucks and some changes and if the manger won't give u the owners information what eles is hidden so if the owner don't want the post on there they need too check into too things and yes Mr Josh I have the owners names I hope they reach out too me on this matters Gary and Dave thanks for cheating me out of money...

I don’t know what has happened to this place over the years but the money grab has become pretty obvious. First they switched to a third party billing service that makes it impossible to get out of a contract they don’t even inform you you’re in (just like they don’t tell you about their annual “maintenance fee”) Now this month they raised my son’s student rate of $24 to $49 with zero notice. The girl I talked to (who was very nice and apologetic)said they “upgraded” everyone’s membership to their top tier membership. As a business owner myself, I can’t imagine doing this to my members, more than doubling their charge with no notice. That being said, I gave them two stars because it is a nice gym, they’re 24 hours and my son loves it there so I’m keeping his absurdly high membership going (if someone WANTS all these extras it’s worth it but he’s a 16 year old boy who just wants to go lift weights). So, I’m not necessarily saying “don’t join this gym” but I’m warning people that they will be roped into a contract that will even be hard to cancel once their year is up and to expect more charges than what...

Someone complaining about cleanliness...don't pay attention. They simply addressed planet fitness for example and that should be all you need to know about this person. First off, employees here are awesome, go speak with Josh or Peyton, but they'll are pretty cool. The gym isn't dirty, I've watched each machine get individual cleaning once they opened back up after shutdown. I've seen the bathroom destroyed by members then cleaned up completely the next day. The lady for their special fx4 program or whatever it's called is extremely knowledgeable if you want extra attention and training. My debit card has been replaced a few times and they called saying my payment was denied, gave them my new card and no extra fee and was cool about it. It's a great gym, don't believe the "two star planet...